Service Desk Manager

Role: Service Desk Manager
Location: Plano, TX -
Working onsite from office and In Person Interview required
We are seeking a detail oriented and proactive Service Desk Manager with a strong background in Windows Administration. The ideal candidate will play a crucial role in ensuring the smooth operation of our IT infrastructure and support services. This position requires a blend of technical expertise and operational acumen to enhance our operational efficiency and effectiveness.
Responsibilities:
Manage and maintain Windows server environments, ensuring optimal performance and security.
Monitor system performance and troubleshoot issues related to Windows operating systems.
Implement and manage backup and recovery solutions for Windows servers.
Collaborate with cross functional teams to streamline operations and improve service delivery.
Develop and maintain operational documentation, including procedures and guidelines.
Assist in the planning and execution of system upgrades and migrations.
Provide technical support and training to team members on Windows Administration best practices.
Participate in incident management and problem resolution processes.
Ensure compliance with company policies and industry regulations.
Mandatory Skills:
Experience working as a Lead/Manager
Strong knowledge of Windows Administration, including server setup, configuration, and maintenance.
Experience with Active Directory, Group Policy, and Windows Server environments.
Proficient in troubleshooting Windows related issues and providing effective solutions.
Familiarity with scripting languages (e.g., PowerShell) for automation tasks.
Excellent communication and interpersonal skills.
Preferred Skills:
Experience with virtualization technologies (e.g., VMware, Hyper V).
Knowledge of networking concepts and protocols.
Understanding of ITIL processes and best practices.
Experience with cloud services (e.g., Azure, AWS) is a plus.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
8 years of experience in Operations Management with a focus on Windows Administration.
Relevant certifications (e.g., MCSA, MCSE) are a plus.
Ability to work independently and manage multiple tasks effectively.
"*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at