Senior Human Resources Manager

Company Description

Pioneer Aero Supply is a global aviation solutions partner that keeps aircraft moving and operations running worldwide. We support airlines, cargo carriers, and maintenance organizations with critical components and services, including sales, exchanges, leasing, and repair management, ensuring the right parts are available when and where they're needed most. Behind the scenes, our team solves complex supply chain challenges that directly impact flight schedules, safety, and customer experience. As we continue to grow globally, we are building a team that values speed, accountability, and strong partnerships, working together as one global team to deliver reliable, high-quality solutions across the aviation industry.

Position Summary

As Pioneer Aero Supply continues its rapid growth and global expansion, this role ensures that HR operations remain consistent, high-quality, and compassionate. The Senior HR Manager is a cohesive collaborator and oversees day-to-day HR execution, leads employee relations and compliance, oversees functions including but not limited to payroll, benefits, hiring and onboarding, policies, develops HR capabilities within the team, and acts as a culture champion who supports our One Global Team philosophy. By owning operational excellence in HR, this leader enables the VP of HR to remain focused on global strategy, workforce planning, and organizational development, ensuring Pioneer continues to scale responsibly and sustainably.

Key Responsibilities

Leadership & People

• Build team capability in systems, documentation, communication, and business partnership.
• Own Employee Relation cases, support employees in all regions.
• Guiding and building solutions as the company grows.
• Model Pioneer's values, trust-building, leadership, and cross-functional collaboration.
• Participate in internal and external global projects in which HR input is beneficial or required.

Employee Relations & Performance

• Serve as the primary point for day-to-day ER matters including attendance, performance, conflict resolution, and corrective actions.
• Manage documentation, conduct discovery sessions in reference to employee relations and work with managers to support employee performance and development.
• Partner with VP of HR to assess high-risk or international employee relation cases.
• Maintain rigorous performance documentation standards in the HRIS system and escalate compliance gaps to senior leadership to reinforce accountability and organizational consistency.

Compliance, Risk Mitigation & HR Policy

• Oversee compliance programs and audits with support from the internal team.
• Maintain up-to-date HR policies, employment law awareness, and documentation standards.
• Support AS/EN9120 and OSHA compliance in partnership with Operations.
• Oversee healthcare benefits, open enrollment with support from the HR team.
• Oversee the drafting, maintenance, and governance of employment and contractor agreements globally, ensuring alignment with local labor requirements and Company standards.
• Partner with and support our colleagues on the Record (EOR) system, ensuring accurate onboarding, contract administration, compliance coordination, and issue escalation across international hires.

Culture, Engagement & People Programs

• Manage engagement survey process and action-planning follow-through.
• Lead HR-owned components of internal culture programs (e.g., mentorship program execution).
• Participate in development and future ownership of the BEAM Ally program.
• Partner with HR leadership on maintaining a positive, globally inclusive workplace environment.

HR Operations & Systems Excellence

• Monitor recruiting workflows and oversee hiring alignment with support from the HR team.
• Audit the HRIS workflows for data accuracy, compliance tracking, and user accountability.
• Take ownership of eNPS, Wellbeing and Great Place to Work survey processes.
• Support HR reporting and dashboards; escalate trends requiring strategic intervention.

Qualifications

• 8+ years HR experience with strong employee relations experience required.
• Experience managing, leading and developing others.
• Working knowledge of FMLA, ADA, FLSA, EEOC, and U.S. labor laws.
• International HR exposure and/or working knowledge of international labor laws and employee relations (ER), with a clear commitment to expanding expertise in global employment practices.
• HR information systems proficiency
• Strong written communication skills and ability to read and decipher effective employment contracts, draft job descriptions, 30-120 day plans, performance documentation and other programs confidently.
• Ability to guide and support leaders through complex interpersonal and organizational dynamics, development and people improvement plans.
• People first mindset, proactively balances people care and business accountability.
• Aerospace/aviation manufacturing or distribution experience is a plus.

Success Will Look Like

• The HR team is cohesive and collaborative, operating with strong alignment, efficiency, and confidence, while leveraging VP support strategically.
• Employee relations issues are resolved early, fairly, humanely and legally.
• HR data accuracy and documentation practices meet compliance and audit standards.
• Culture and engagement actions drive measurable improvements in connection and retention.
• The Senior HR Manager is a trusted resource to managers and a respected voice for employees.
• VP of HR is able to shift into strategic focus and global alignment work.

Why Join Pioneer Aero Supply

This is a high-visibility opportunity to drive HR initiatives, culture, development, and operations at a fast-growing global aviation company. You will shape how people experience the Pioneer workplace with potential to grow into broader leadership as the company scales.