Practice Coordinator

Practice Coordinator

Under the direction of the Senior Director of Practice Administration, the Practice Coordinator coordinates day-to-day clinic operations at assigned clinic/practice location. This role will ensure effective and efficient scheduling, front desk services, and overall flow of assigned clinic/location.

Essential Job Duties

• Managing schedules for Providers and Patient Service Representatives at a designated site.
• Monitoring cash boxes and clinic collections.
• Providing support for the electronic medical record (eClinicalworks) for clinic staff on site.
• Working with management and administration to address issues promptly.
• Working with the Senior Director of Practice Administration to achieve targets for patient volume encounters.
• Effectively organizing and/or prioritizing work to assist with efficient patient flow in the clinic.
• Working with Senior Director of Practice Administration in conducting and verifying audits.
• Coordinating, supervising and managing support staff functions at assigned clinic location under the direction of the Senior Director of Practice Administration.
• Ordering office supplies.
• Floating to other clinics as needed.
• Carrying out Vibrant Health's mission: We provide access for all to integrated and high-quality care that fosters health beyond our walls.
• Accepting and using supervision, direction and consultation to maximize available resources in the completion of work duties.
• Additional responsibilities will be assigned as needed to maintain and improve effective functioning of the department and to advance the mission of the organization.
• All job responsibilities will be carried out under the direction of the organization's policies and procedures.

Required Knowledge, Skills, and Abilities

• High School diploma required.
• A minimum of 3 years' experience in a medical office practice.
• Proficiency of electronic medical records.
• Working knowledge of personal computers and Microsoft Office Suite (Word & Excel).
• Process management ability to effectively coordinate the efforts of professional and support staff.

Individual must:

1. Develop rapport with patients and their families, community and other healthcare personnel.
2. Exhibit a professional and respectful demeanor.
3. Work successfully independently and within a team, shifting tasks, prioritizing tasks, and problem-solving daily.
4. Demonstrate excellent customer service, helpfulness, and a positive attitude.
5. Possess superior organizational skills with attention to detail and the ability to multi-task and meet deadlines.
6. Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity and communicate medical information in plain language.
7. Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff.
8. Exhibit experience and working knowledge of local community resources.
9. Hold current drivers' license and reliable transportation.
10. Travel to all parts of the facility and throughout the community.

Preferred Knowledge, Skills, and Abilities

• Bilingual in English and Spanish.
• Bachelor's degree.

Supervisory Responsibility

• Patient Service Representatives (PSRs) at assigned locations.

Americans with Disability Specifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must frequently lift and/or move materials that may weigh up to 40 pounds.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have manual dexterity and experience to perform handwritten paper work, recordkeeping, and filing.
• Prolonged sitting, standing, or walking may be required.
• Frequent bending/stooping, squatting, reaching above the shoulders, twisting and turning, kneeling, and pushing/pulling may be required.
• Employment is contingent upon successful clearance from Criminal, Kansas and Missouri Child/Elder Abuse and Neglect, Sex Offender background investigations, TB testing, pre-employment drug testing, and verification of Hepatitis-B, flu and COVID-19 immunizations.
• Occasional evening and weekend availability is required.

Trauma Informed Care

At Vibrant Health, we understand that many, if not most, people have experienced trauma in their lives. We have made a commitment to trauma informed care and support and educate team members continued development of understanding of how trauma affects individuals and coping strategies. We expect employees to incorporate their understanding about trauma into interactions with our patients and families, clinic visitors, and with each other.

Equal Employment Opportunity

Vibrant Health is an Equal Employment Opportunity (EEO) employer and complies with all applicable federal, state, and local employment laws. Employment decisions are based on qualifications, merit, performance, and business needs. We are committed to maintaining a workplace where all employees and applicants are treated with fairness, dignity, and respect. We provide equal employment opportunities to all qualified applicants and employees without regard to any status protected by applicable law. Vibrant Health also complies with applicable affirmative action and veteran employment requirements as required by law. Qualified veterans and individuals with disabilities are encouraged to apply.