Educator Human Resources Generalist

Educator Human Resources Generalist

Location: LA (Hybrid - in office 3 times a week in Culver City)

Job Type: Full time, permanent Salary: 59K- 66K USD (based on experience) Reports to: Head of Educator HR

About the Role

As an Educator HR Generalist at Zen Educate, you'll step into an HR role that is genuinely different from most. Instead of just working behind the scenes, you will serve as a direct support system and trusted partner to thousands of Zen educators. In this role, you'll have the autonomy to fully own your day-to-day work, while still being part of a closely-knit, collaborative team. This position blends essential HR compliance with internal team support, all designed to ensure our educators are safe, prepared, and set up for success. If you are passionate about education, this role provides a direct pathway to supporting our educators, who in turn support our students. We truly believe that the more effective and supported our educators are, the more impactful they will be in the classroom.

About Zen Educate

Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn per year of that spent on fees that take money out of the education system. By leveraging the latest technology, we purpose built a platform that helps schools to pay less while educators earn more. We want students to have access to the best education possible, and we go the extra mile to find, onboard, match, and coach incredible educators that deeply care about their students. We wake up every day on a mission to care more. We care more about our schools. And we care more about our educators. This is your chance to make a difference and join a high growth tech startup on the ground floor. We are a collaborative company, and the career growth opportunities are endless if you are someone willing to dive in, be entrepreneurial, and do whatever is needed to get the job done. We are passionate about learning and development, and will invest in both your personal and professional growth. We have recently raised our Series B funding of $37mil, the largest round in European EdTech last year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets!

What You'll Be Doing

• HR Operations, Case Management & Compliance
• Active Case Management: Manage an active volume of educator queries through the HR inbox and phone line with high urgency, aiming for rapid resolution within established HR processes.
• Employee Relations Escalations: Take ownership of initial employee relations workflows. Conduct thorough discovery, handle documentation, and process standard escalations efficiently.
• Documentation is an essential part of this role and must be prioritized.
• Administration & Compliance Precision: Execute core administrative tasks—including information collection, unemployment claims, and garnishment processing—with strict template mastery and adherence to compliance standards.
• System Tracking: Proactively update database systems, maintain detailed case logs, and ensure strict compliance protocols are hit across your assigned caseload.
• Collaboration & Continuous Improvement Feedback Integration: Actively seek feedback on your performance from leadership and peers, leveraging it to optimize your daily operational workflow.
• Cross-Team Communication: Maintain transparent, proactive communication with local Account Management teams to ensure immediate operational issues are resolved swiftly.

What We're Looking For

The Right Background: Previous experience in an HR or administrative role is highly valued.

System & Template Mastery: Exceptional organizational skills with an ability to manage multiple moving parts, standard compliance processes, and administrative queues without losing attention to detail.

Communication & Delivery: Confident and clear communicator capable of leading presentations, field questions dynamically, and facilitating both online and in-person sessions for diverse audiences. Comfortable having difficult conversations with a high level of emotional intelligence while adhering to compliance.

Urgency & Problem Solving: A self-starter who excels at execution within a high-growth tech startup environment, viewing daily workflow challenges as opportunities to execute cleanly.

Mission-Driven: A deep, genuine passion for improving the U.S. education system and an unyielding commitment to keeping children safe.

Team & Culture

We are a mission-driven team that balances the fast-paced energy of a high-growth startup with a deep, "care more" approach toward our schools and educators. In our Culver City office, you will work side-by-side with your manager, Burgundie, and collaborate in person with our Account Management teams to drive educator success. While you will primarily connect virtually with the broader HR team in other cities, our local culture thrives on radical collaboration and the entrepreneurial spirit needed to build lasting solutions. We prioritize transparent feedback and continuous professional development, ensuring you are fully supported as we scale across the U.S. market.

Benefits

18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year

Quarterly social budget

Health insurance

Hiring Process

Round 1: Initial Screen (15 min) – An introductory call with a member of our Talent team to discuss your background and the role.

Round 2: Technical Interview & Presentation (60 min) – A deep dive into the role with two members of the Educator HR team. If you advance to this stage, you will receive an email briefing to prepare a short presentation for this session.

Round 3: Culture Alignment (30 min) – A conversation with a Zen team member to explore our shared values and team fit.

Ready to Apply

If you've read this far and you're excited, we'd love to hear from you. We welcome applicants with diverse backgrounds, and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive atmosphere with a culture where people's voices are heard and all our team can look forward to coming to work. We value and respect all differences in all people (seen and unseen). We believe in an environment with equal access to career development opportunities and actively encourage applications from BAME candidates. If you require any reasonable adjustments during your interview process with us, please do let us know. Due to the high volume of applications, we regret that we are unable to provide individual feedback on initial submissions.