Office of the Registrar Student Assistant (23/24) - FWS Only

Office of the Registrar Student Assistant (23/24) - FWS Only Job Title Office of the Registrar Student Assistant (23/24) - FWS Only Student Position Type Appointment Type Appointment Type Part-Time FTE Work Schedule Flexible schedules are available within the departmental hours: Monday – Friday 8:00am to 5:30pm; some exceptions will apply. Some weekend and evening hours are required for office events. Department Manager Hiring Manager Number of Vacancies Number of Vacancies 3 Position Summary Information for Announcement University Overview Diversity Statement The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities. Job Description Summary The primary responsibility of the Student Assistant is to support the day-to-day functions of the Office of the Registrar, including acting as the first point of contact for students, staff, faculty, and the general public who walk into or call our office. The student assistant will support professional staff with general office duties, including but not limited to: receiving, processing, and mailing transcript requests, processing and distributing incoming mail, answering the departmental phone line, directing the La Verne community as appropriate to departmental staff, processing photo ID requests, scanning and indexing student record documentation, and other general office duties. As with all positions in this office, it is of utmost importance that the student workers maintain a friendly, professional, and helpful attitude toward students, parents, faculty, and other professional staff throughout the university wide departments. Specific Duties

FRONT DESK

Greet the La Verne community and general public with excellent customer service while adhering to FERPA regulations at the front counter, main Registrar phone line, and main Registrar email account. Receive and distribute departmental mail. Receive, process and mail transcript requests made online, in person, or by mail. Answer general questions about how to order transcripts, view unofficial transcripts, etc. Assist with processing photo IDs, including taking ID photos. Perform clerical tasks including, but not limited to, word processing, photocopying, filing, faxing, and other general office duties as directed by professional staff within the Registrar’s Office.

RECORDS

Under supervision from professional staff, scan and index student documentation to their official student records; verify indexing of records and mark hard copies for destruction.

COMMENCEMENT

Assist with Commencement-related activities as directed by professional staff within the Registrar’s Office.

MISCELLANEOUS DUTIES

Other tasks as assigned by professional staff within the Registrar’s Office. Minimum Qualifications Must be a current University of La Verne student with Federal Work Study eligibility for the 2023/2024 academic year 1 year of customer service experience General office equipment experience Working knowledge of computer usage Ability to work independently and be reliable Benefits Summary Employees are eligible for the following benefits: One hour of Paid Sick Leave for every 30 hours worked, with a maximum accrual of 24 hours of Paid Sick Leave per year and capped at 48 hours. University of La Verne Defined Contribution Retirement Plan – can contribute employee voluntary contributions, excluding wages derived from federal work study funds. In accordance with the Affordable Care Act ( ACA ), employees who work an average of 30 or more hours per week, will be eligible for medical coverage through the University of La Verne. Covered under the University of La Verne Workers Compensation Insurance. Required fields are indicated with an asterisk (*). What do you think are some key factors in giving students, faculty, and staff, quality service? (Open Ended Question) #J-18808-Ljbffr University of La Verne