Front of House Manager

Job Description:

Front of House Manager

Salary: $80,000-$100,000 per year | San Diego, CA
Full-Time | High-Growth Global Restaurant Group | No Visa Sponsorship

Are you a passionate hospitality leader who thrives in a fast-paced, high-energy environment? Do you love creating memorable guest experiences while developing strong, motivated teams? This is your chance to join one of the worlds fastest-growing international restaurant groups and lead a flagship Front of House team in San Diego.

About the Organisation

This global restaurant organisation has transformed the fast-casual dining landscape with its innovative approach to authentic Asian flavours. Founded less than a decade ago, the brand has expanded at remarkable speed, growing from a single location to more than 2,500 restaurants across 300+ cities worldwide.

The company is known for:

• High-volume, high-efficiency operations
• A technology-forward service model
• Strong training systems and structured career paths
• A people-first culture focused on respect, growth, and empowerment
• A modern, globally recognised concept attracting millions of guests every year

With continuous global expansion and a reputation for excellence, this organisation offers unmatched opportunities for leadership growth and long-term career development.

About the Role

The Front of House Manager is the heartbeat of the guest experience. Youll oversee all dining room operations-from greeting guests to processing payments-ensuring every moment of service is smooth, warm, and memorable. This role blends hands-on leadership with strategic team development to elevate service quality, efficiency, and overall restaurant performance.

What Youll Do

Service Excellence & Experience Control

• Lead daily FOH operations, ensuring all greeting, ordering, and service interactions meet brand standards.
• Conduct regular inspections to maintain cleanliness, atmosphere, table settings, and readiness of all FOH equipment.
• Optimize staffing levels to ensure quick service, minimal wait times, and high table turnover throughout the day.

Team Leadership & Development

• Lead all FOH recruiting, onboarding, and performance reviews.
• Conduct ongoing training in service etiquette, communication, hospitality, and conflict resolution.
• Model professionalism and inspire your team by setting the standard for accountability, teamwork, and service excellence.

Guest Relations & Issue Resolution

• Actively engage with guests, collect real-time feedback, and resolve issues promptly and professionally.
• Review online feedback (Google, Yelp, etc.) to identify opportunities for improvement.
• Provide exceptional, personalised service to VIPs and special guests, anticipating their needs and exceeding expectations.

Operational Coordination & Support

• Partner closely with the kitchen leadership team to streamline order flow and maintain excellent service timing.
• Assist in monitoring inventory and ordering FOH supplies to support uninterrupted operations.
• Support the General Manager with insights based on sales, labor trends, and FOH performance data.
• Take on additional duties as assigned by upper management.

What Were Looking For

1+ year of Front of House Manager experience in a chain or high-volume restaurant environment
Strong leadership skills with experience in recruiting, coaching, and motivating teams
Solid understanding of U.S. restaurant regulations, food safety standards, and labor requirements

Fluent English; Mandarin proficiency strongly preferred
Proficiency with POS systems and Microsoft Office (Word, Excel, Outlook)
High school diploma or above (hospitality or related studies a plus)
Outstanding communication skills, calm under pressure, and strong problem-solving ability

Interview Process

Three stages:

1. HR Screening
2. Operations Leader Interview
3. Senior Management Interview

Location

San Diego, California
(Mandarin proficiency required. No visa sponsorship available.)

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 30 lbs
• Ability to bend, stretch, and reach for products and supplies
• Ability to work in varying temperature environments (cold storage to hot kitchen areas)
• Ability to maintain a clean, safe, and sanitary work environment