Customer Service Representative

Insurance Benefits Available at Time of Hire Dupli is a private, family-owned company that started as an envelope printing company serving colleges and universities, banks, credit unions, and insurance companies throughout Upstate New York. Today, we provide a wide range of print, marketing, apparel, promotional product, direct mail, fulfillment, and online ordering solutions to customers across the country. With manufacturing facilities in New York, Connecticut, and Pennsylvania, we combine the resources of a larger organization with the culture and responsiveness of a family-owned business. One of our key differentiators is our ability to efficiently produce and ship lots of small orders. Through our technology and online ordering platforms, we process and ship more than 1,200 orders every day, helping customers get the products they need quickly and easily. At Dupli, we believe our success is driven by our people. We are committed to continuous improvement, exceptional customer service, and creating opportunities for employees to learn, grow, and make an impact. Job Overview The Customer Service Representative (CSR) serves as the primary internal representative of the organization and plays a key role in delivering an outstanding customer experience. This position is responsible for receiving, reviewing, and processing customer orders while providing timely and accurate support to customers and sales representatives. The ideal candidate is organized, detail-oriented, and able to communicate effectively across departments while managing multiple priorities in a fast-paced environment. Responsibilities Manage customer accounts. Handle incoming requests from customers and sales to ensure issues are resolved promptly and thoroughly with professionalism and a sense of urgency. Provide quality service and support in a variety of areas including but not limited to order entry, online system troubleshooting, and mailings. Daily customer interactions via phone or email. Communicate and coordinate with internal departments/customers/sales. Organize workflow to meet customer time frames. Perform other basic tasks as assigned. Qualifications Two- or Four-year degree or equivalent combination of education and experience required Experience in basic computer knowledge Strong organizational skills Ability to work well with others Ability to work independently with verbal or written instructions Ability to work basic math calculations Hourly Range - based on experience, $20.00 - $24.00 per hour, eligible for CSR Quarterly Bonus Program after 1 year of service. Location: Dupli Syracuse Employment Type: Full-Time Dupli Envelope & Graphics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr