Director, Account Management

Say hello to opportunities. If you're looking to be part of what's next in communication, you're in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio-AIR, AVA, and ACE-brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications. This is where you and your skills come in. We're currently looking for: A strategic, high-energy Director of Account Management to lead and scale our account management function. This isn't just about maintaining the status quo; it's about driving world-class service on behalf of our partners. You will be the bridge between our internal strategy and our external partners. Your mission is to ensure our team meets their retention targets, and identify growth opportunities within the existing customer base. Job Responsibilities Team Management & Performance: You'll manage KPIs including Churn, CSAT, and response SLAs. Strategy & Playbook Development: Design and implement the "gold standard" for account management workflows. You'll create the scripts, email cadences, and escalation paths the outsourced team will use. Quality Assurance & Coaching: Conduct regular business reviews and "deep dives" into account health. You'll provide direct feedback to partner team leads to ensure the quality of communication meets our brand standards. Growth & Expansion: Oversee the identification of upsell and cross-sell opportunities and ensure a seamless handoff to internal teams when necessary. Data Analysis: Monitor account health reporting to predict churn risks and turn data into actionable insights. To Succeed in This Role The Experience: 8+ years in Account Management or Customer Success, with at least 2-5 years in a leadership role. The Mindset: You are a "systems thinker." You enjoy building processes that allow others to succeed at scale. Communication Skills: You can influence people and you're a pro at delivering firm but constructive feedback. Analytical Rigor: You're comfortable in Salesforce (or similar CRM) and Excel, using data to tell a story and justify resource allocation. Core Competencies Operational Excellence: you need to manage complex workflows across different time zones and cultures. Strategic Foresight: You don't just fix today's fires; you build the fireproofing for tomorrow. Adaptability: Our environment moves fast- you need to pivot without losing momentum. What We Offer Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral programStudent loan refinancing assistance Employee perks and discounts program RingCentral is a global leader in agentic voice AI-powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey - before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction - enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the link to learn more about how we can assist you. If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $180,950 and $283,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of 7/6/2026. Please apply prior to the deadline to be considered for the role. #J-18808-Ljbffr