Manager Clinical Operations Programs

Job Description

Job Description

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

Responsibilities:

Team Leadership & Operations

• Oversee daily CCS team operations including staffing, scheduling, and workload management to ensure consistent service delivery and member experience.

• Serve as the primary escalation point for clinical, operational, and member experience issues, removing barriers to care delivery.

• Conduct regular 1:1s, team check-ins, and operational reviews to maintain alignment and accountability.

• Lead rollouts of new tools, systems, and processes; train team members and drive adoption of updated workflows and protocols.

• Champion a culture of continuous improvement and operational excellence.

Program Strategy, Design & Scalability

• Lead strategic and operational program initiatives from scoping through execution, defining goals, success metrics, deliverables, and resource plans.

• Design and implement scalable workflows to support program growth, new client onboarding, and expanded member reach.

• Document and standardize best practices across the CCS team and partner operations; build tools and resources to support accurate, consistent member information delivery.

• Identify inefficiencies and lead continuous improvement initiatives aligned with Cancer Care and Infusion strategic priorities.

Data, Performance & Compliance

• Collect, analyze, and interpret operational data to inform decision-making and measure program success.

• Build and maintain dashboards and reports to track KPIs, surface insights to leadership, and drive corrective action where needed.

• Ensure program compliance with HIPAA, CMS, and internal policies; support quality improvement initiatives and prepare regular performance reports for leadership and stakeholders.

Cross-Functional Collaboration & Leadership Partnership

• Work closely with Clinical Operations, Strategy, Product/Tech, and Implementation teams to align on goals and ensure seamless execution across care settings.

• Partner with senior leadership on high-priority initiatives, providing structured recommendations on new opportunities, pilots, and partnerships.

• Serve as a key connector and liaison between the CCS program team and senior leadership, facilitating communication and eliminating organizational silos.

Requirements

• Bachelor's degree in a health-related field (Nursing, Public Health, Health Administration, Health Sciences, or similar); Master's preferred

• 5+ years of experience in healthcare program management, clinical operations, or a related health services role

• Background in health coaching, health education, or direct patient/member engagement

• Demonstrated experience leading and developing a clinical or health services team

• Strong analytical and data literacy skills; comfortable building and interpreting performance dashboards and reports

• Proficiency in Microsoft Office Suite, including Excel and SharePoint

• Excellent communication, organizational, and stakeholder management skills

• Ability to work independently in a hybrid environment; must be Dallas area based

Preferred Qualifications

• Experience building or scaling a healthcare program in a startup or high-growth environment

• PMP or similar project management certification

• Prior experience supporting medical or surgical team

• Experience with EHR systems and healthcare analytics platforms and Sales Force 

Strong Candidates Will

• Demonstrate a builder's mindset — excited to create structure, design processes, and grow a program from the ground up rather than maintain the status quo.

• Lead with both clinical credibility and operational discipline, earning the trust of a clinical team while driving measurable program outcomes.

• Use data confidently to identify patterns, present insights to leadership, and make evidence-based program decisions.

• Coach and develop team members with empathy and directness, holding high standards while investing in individual growth.

• Thrive in a fast-paced, technology-enabled environment and adapt readily to shifting priorities and new processes.

• Communicate clearly and proactively across teams — with the CCS team, cross-functional partners, and senior leadership.

• Approach member engagement and health education with genuine care and cultural humility.

• Demonstrate a commitment to health equity — ensuring every member who could benefit from CCS support has the opportunity to receive it.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT , individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.