MAC Team Network Engineer

MAC Team Network EngineerResponsibilitiesRESPONSIBILITIESDevelop and maintain a proficient team to execute MACs in accordance with established procedures and service level agreements (SLAs).Utilize existing bench stock materials to complete MAC tasks efficiently, including port activations, deactivations, VLAN extensions, VPN configurations, and other network-related activities.Follow JSP's change management process to track and execute MACs via service request tickets, ensuring compliance with customers' voice, video, and data requirements.Conduct root-cause analysis on recurring problems related to MACs, networks, and systems, and include findings in the Monthly MAC Report.Track MAC requests via service request tickets and maintain accessibility of the tracking system for customers and government oversight.Respond, coordinate, and manage all Change Requests (CRQs) for additions, removals, and modifications to the Government Furnished Equipment (GFE) maintenance coverage.Update the Configuration Management Database (CMDB) and prepare monthly summary reports of Moves, Adds, and Changes performed.Treat customer requests that are out of scope of MACs as new project Engineering Change Proposal (ECP) requests.Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS.Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs/MOUs, and SLAs.Document and report repair actions in ticketing systems, using Government-provided tools for Performance and Fault Management.Required QualificationsREQUIRED QUALIFICATIONSExperience: 5-10 years' experienceCertifications: DoD Approved 8570 Baseline Certification: Category IAT Level II CCNA SecurityCySA+GICSPGSECCompTIA Security+ CESSCPCNDNetwork Administrator / Engineer CertificationComputing Environment Certification (one of the following): Cisco Certified Network Associate (CCNA)Another DoD 8570 CertificateClearance: Must possess Top Secret/SCI clearance