Information Technology Help Desk

Senior Recruiter – IT Helpdesk (International Recruiting – North America & APAC) Direct message the job poster from GTN Technical Staffing Onsite, Downtown Dallas. Multi-year contract on a W2 with full medical, dental, and vision benefits. No sponsorship at this time. Responsibilities Provide technical assistance with computer software Resolve issues for clients via phone or electronically Recommend hardware and/or software improvements Track customer issues and resolutions Handle tickets in a timely manner Experience with Service Now and AD Work independently or with managers or other techs Have strong CS experience dealing with end-users Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements Be able to work overtime when requested or necessary, rotating shifts (including the night shift) Be able to multitask and prioritize many different projects, supporting multiple sites Qualifications Previous experience in IT, customer service, or other related fields Bachelor's Degree 6+ Months of IT software support experience Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Teachable Able to hit the ground running Able to pass a background check/drug test prior to starting Seniority Level Associate Employment Type Contract Job Function Information Technology Industries Information Services Benefits Vision insurance Medical insurance 401(k) #J-18808-Ljbffr