Senior Technical Program Manager - PLG & Onboarding

New Relic is looking for a Senior Technical Program Manager to join our outstanding engineering organization. Technical Program Managers play a vital role leading the planning, execution, and delivery of large cross‑functional programs that support our strategic objectives. What you’ll do Drive technical projects from ideation to delivery, including managing complex project schedules, removing roadblocks, and keeping processes running smoothly. Identify and operationalize the metrics and key performance indicators necessary to track progress, and drive issue resolution & mitigation at a granular level across the organization. Create and operationalize processes to transform the effectiveness of the organization with respect to meeting business goals. Drive effective communication, collaboration and commitment across multiple stakeholders and disparate groups with competing priorities. Work with teams to identify and handle top risks and drive decisions to align leadership on the right level of risk for each project. Facilitate productive meetings from small (3–5 people) to large (100+ people). This role requires 8+ years of experience working on a software development team as a TPM or engineering manager. Bachelor’s degree in computer science, computer engineering, or related field, or equivalent experience. 6+ years in project and program management. 6+ years delivering products against plan in a fast‑paced, multi‑disciplined, distributed‑responsibility environment. Understanding of cloud architecture, microservices, data pipelines, ML/rule‑based models and API integrations to manage cross‑platform dependencies. Bonus points if you have Experience with Data‑Driven Decision Making: Analyzing user funnels, churn metrics, and system performance logs to prioritize engineering backlogs. Familiarity with PLG concepts, experimentation, and metrics. Familiarity with monetization and billing platforms. Proven ability to integrate AI into existing workflows. Can anticipate bottlenecks, provide escalation management, anticipate and make trade‑offs, and balance the business needs versus technical constraints. Can drive programs with a significant amount of ambiguity and facilitate definition and clarity. Excellent written and verbal communication skills, including experience communicating with senior leadership. Inquisitive with technical and business skills to understand, test, and challenge while working harmoniously with the business and technology owners. A good understanding of the New Relic platform and its capabilities. Experience working with remote & distributed teams. Prior experience with high‑growth companies. Please note that visa sponsorship is not available for this position. Pay Range: $162,000 – $202,000 USD Benefits: Healthcare, dental, vision, parental leave, mental health benefits, 401(k) plan and match, flex time‑off, 11 paid holidays, volunteer time‑off, and other competitive benefits designed to improve the lives of employees. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talent’s different backgrounds and abilities, and recognize the different paths they took to reach us. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to View email address on click.appcast.io. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. #J-18808-Ljbffr New Relic