Account Manager

Account ManagerOur Account Manager drives business growth by maintaining and growing relationships between the client teams. This role serves as a lead and is responsible for retail satisfaction, ensuring experience matches or exceeds their expectation. This position is expected to oversee the creative and merchant relationships and make certain all teams are consistently receiving best in class service, representing the needs and goals within the organization. On a project and calendar basis, the Account Manager acts as the subject matter expert between the clients business teams and the internal production teams. The Account Manager is involved in any pre-production meetings to ensure proper understanding of the scope of the project and also schedule a recap of the project to glean feedback for improvement with the teams. The Account Manager will enhance the communications, and productivity of projects between the business teams and the creative teams.ResponsibilitiesAct as an elevated point of contact for assigned teams and projects (primary day-to-day contact is generally the Producer).Manage and develop strong relationships with business decision makers through ongoing communication.Be the known point of communication for all issues and conflict resolution. Ensure that business and creative issues are dealt with in an efficient manner, informing management of any problems that arise.Be the known contact for all requested services outside of the established production routine.When necessary, maintain contact with business and creative for all phases of projects, insuring smooth communications at all times.Ensure project schedules are communicated and adhered to.Work closely with the project teams in order to maintain a continuous high-level knowledge of project status.Provide regular two-way clear communication between the businesses and creative teams, to provide strong team representation, and set proper expectations.Establish routine check-ins to ensure continued growing business satisfaction.Provide a calendar for category pages and home page based on business needs.Be the liaison between different stakeholders when changes arise within your designated projects.Monitor seasonal business needs by category for larger creative initiatives.Dissemination and provision of information, needs analysis and obstacle resolutions via appropriate communications channels to relevant management.Develop and document protocols and routines for premium experience.Dissemination of newer workflows and developments.Onboarding of new people with collaboration of the local teams, including: workflow processes, people introductions, overseeing and coordinating needs with the creative and business teams, and ensuring that documentation is updated.Provide feedback to local management on whether the appropriate personnel are on the project, making suggestions for change.Ensure all processes and procedures are completed, quality standards are met.Collaborate with Creative Directors to audit delivered imagery and/or final output to ensure that the met or exceed quality standards and business expectations.Review all major deliverables outside of the normal production (i.e. strategic briefs, styles guides, test imagery, marketing imagery) prior to delivery.Expand visibility and strengthen position with existing teams by deepening the relationship and cultivating new relationships.Pursue and be aware of opportunities for growth and new business, or other support.Understand capabilities and services of creative, and effectively communicate all offerings.Minimum QualificationsBachelors degree or equivalent industry experienceMinimum of 2 years in account management or client services in a creative production environment or media agencyProficient in Excel, Word, PowerPoint, Outlook on MAC or PCLeadership skills, excellent communication and interpersonal skills with ability to demonstrate initiative, self-motivation and assertivenessHigh level of ethics and integrityHighly organized and focused multi-tasker with strong attention to detailAbility to manage conflict within teamsPreferred QualificationsStrength in developing strong internal/external relationshipsTrack record for forward and innovative thinking2+ years experience growing business relationships, managing relationships with a value of at least $$$MStrong written and verbal communication skillsDemonstrable growth with ability to assist in building and implementing long term strategic creative plansExcellent client services and presentational skills and experience