Call Center Operator

Kennedy Services

Job Description

DESCRIPTION:

We are seeking Call Center Operators to serve as frontline personnel in a government call center environment operating 24 hours a day, 7 days a week. This on-site role is responsible for handling incoming and outgoing communications, including urgent calls, routine inquiries, call routing, paging support, and communication escalation. Call Center Operators play a critical role in ensuring accurate, timely, and professional communication while supporting operational continuity in a fast-paced, service-driven environment.

RESPONSIBILITIES :

Answer and manage incoming and outgoing calls in a high-volume call center environment
Process routine and urgent communications in accordance with established procedures
Initiate paging and notification procedures when required
Document calls, messages, and communications accurately in designated systems
Follow escalation protocols for urgent or sensitive matters
Provide professional customer service and clear communication to callers and stakeholders
Support TTY and other communication access services, as applicable
Maintain accurate call logs and communication records
Ensure all communications are handled in a timely, confidential, and professional manner
Adhere to all client, operational, and security protocols

REQUIREMENTS :

High school diploma or equivalent required
Approximately 2 years of call center experience preferred
Experience working with telephony systems and in customer service-focused environments
Strong verbal and written communication skills
Ability to remain calm and professional in high-pressure situations
Strong attention to detail and ability to accurately document communications
Ability to follow established procedures, escalation paths, and communication protocols
Comfortable working in a 24/7 operational environment, including varying shifts as needed

PREFERRED QUALIFICATIONS:

Experience supporting a government, healthcare, emergency response, or mission-critical call center environment
Experience with paging systems, emergency communications, or dispatch-related support
Familiarity with TTY or accessibility communication procedures

SHIFTS AVAILABLE:

1st Shift: 8:00am - 4:00pm EST
2nd Shift: 4:00pm - 12:00am EST
3rd Shift: 12:00am - 8:00am EST

Apply

Vacancy posted 24 days ago

Similar jobs that could be interesting for youBased on the Call Center Operator in Bethesda, MD vacancy

Call Center Operator - Overnights
...Call Center Operator Are you a dependable, detail-oriented communicator who performs with calm and precision when it matters most? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer...
Suggested
Remote work
Monday to Friday
Shift work
Night shift
ITCON Services
Bethesda, MD
5 days ago
Call Center Operator
...In this role, you will support a Call Center that receives and facilitates over 200,000 calls per year. Key Responsibilities Experience... ...Education and Clearance Two (2) years of experience as a call center operator, preferably in the medical industry. Computer-telephony...
Suggested
For contractors
Local area
Inflow
Bethesda, MD
3 days ago
Call Center Representative
$19 - $23 per hour
...Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient...
Suggested
Full time
Work at office
Monday to Friday
Flexible hours
Advantia Health
Chevy Chase, MD
2 days ago
Call Center Agent
$21.5 per hour
...Call Center Agent Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions' premier coordinating authority for appointing...
Suggested
Hourly pay
Contract work
Currently hiring
Work at office
Local area
Immediate start
Zimmerman Associates
Bethesda, MD
3 days ago
Call Center Representative
$18.54 - $30.89 per hour
...Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide accurate documentation following all established protocols to register and schedule...
Suggested
Contract work
For contractors
Work experience placement
Work at office
Children's National Hospital
Silver Spring, MD
16 hours ago
Call Center Representative
Job Description WeightNot is seeking professional, energetic Call Center Representative to support its nationwide expansion. The position will be based in the WeightNot headquarters office in Bethesda, MD. Primary Duties Include: Conduct the initial follow-up on phone and...
Work experience placement
Work at office
Flexible hours
WeightNot, LLC
Bethesda, MD
5 days ago
Call Center Operator - All Shifts
...meet mission goals. We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel... ...requirements outlined below, we invite you to apply! The Operator Services section within the NIH Call Center Services performs...
Work at office
All shifts
Shift work
Night shift
AFCO LLC
Bethesda, MD
17 days ago
Medical Call Center Representative
$18 - $20 per hour
...the nation's largest physician-owned and operated next generation management services organization... ...and tomorrow. MedVanta has an employee centered culture that supports and promotes... ...success. The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact...
Work at office
Remote work
Shift work
MedVanta, LLC
Bethesda, MD
15 hours ago
Chef Operator
$80k - $85k
...Chef Operator [Executive Chef/General Manager] COMPENSATION: Salary Range: $80,000-85,000/year with annual increase + quarterly... ...sense for operations and is driven by results. In our operation centered around innovation, you are always looking at business from a...
Full time
Temporary work
Work experience placement
Local area
Shift work
DIG INN Restaurant Teams
Bethesda, MD
1 day ago
Call center representative
$23 - $24 per hour
...IMMEDIATE NEED! Support Center Representative (Call Center) Hybrid - On-Site in Rockville, MD 3 days a week - Long Term (Possible Temp to Hire) Full Time Must be flexible to work an 8 hour Shift Between 8am EST and 8pm EST 4 year degree required Equipment is provided...
Hourly pay
Permanent employment
Full time
Temporary work
Work experience placement
Immediate start
Flexible hours
Shift work
3 days per week
Randstad
Rockville, MD
2 days ago
Call Center Agent
...Position: Support Center / Call Center Agent Duration: Long-term Location: Rockville, MD Job Description Musts Very coachable and present themselves very professionally on phone, and like talking to people College degree(Bachelor s) is a must U Flexible on shifts (40 hour...
Monday to Friday
Flexible hours
Shift work
Afternoon shift
Unisys
Derwood, MD
3 days ago
Call Center Rep
...appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment. Transfer calls to appropriate physician and staff when applicable. Answers inquiries by clarifying desired information; researching, locating,...
Work at office
Immediate start
PRISM Vision Group
Greenbelt, MD
2 days ago
Call Center Representative
...PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by consulting, gathering information, and evaluating patient...
Work at office
Local area
Neighborhood Health
Alexandria, VA
5 days ago
Call Center Representative (Tier 1)
...Position : Call Center Representative Location : Washington, DC Duration : Long Term Work duties are performed... ...ticket. Utilize the Remedy ARS Knowledge Base and Standard Operating Procedures (SOP) to provide resolutions for user incidents and...
Work at office
Remote work
Weekend work
E-talentnetwork
Washington DC
2 days ago
Call Center Representative
...victory. This is your chance to turn leads into winning results. What You'll Do: Be the first point of contact: Answer inbound calls with confidence and professionalism. Seal the deal: Overcome objections, build trust, and schedule consultations that lead to big...
Weekly pay
Full time
Work at office
Flexible hours
Home Genius Exteriors
Rockville, MD
3 days ago
Call Center Representative
$23 - $24 per hour
...Support Center Representative (Call Center) Immediate need! Support center representative (call center) hybrid - on-site in Rockville, MD three days a week - long term (possible temp to hire) full time. Must be flexible to work an 8 hour shift between 8am EST and 8pm...
Hourly pay
Full time
Temporary work
Immediate start
Flexible hours
Shift work
3 days per week
Randstad
Rockville, MD
5 days ago
Call Center Representative
...Call Center Representative We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and...
Professional Moving & Storage INC
Washington DC
3 days ago
Call Center Agent
$33k - $38k
...Call Center Agent Beloform Craft is committed to delivering exceptional customer experiences through professionalism, innovation, and a people-first culture. We believe that outstanding service starts with talented individuals who are passionate about helping others...
Full time
Alphabe Insight
Washington DC
25 days ago
Call Center Representative
...Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within... ...sensitive information. Job Responsibilities Ability to operate in a high-volume metrics driven call center environment Ability...
Contract work
Work at office
Flexible hours
IronMountain Solutions Inc
Falls Church, VA
15 hours ago
Call Center Agent
$750 per week
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role...
Part time
Casual work
Remote work
Flexible hours
AFG
Rockville, MD
16 hours ago
Call Center Representative, Arlington, Northern Virginia
$17.75 per hour
...Call Center Representative GTSC hiring experienced online call center customer service representatives to support the Veterans Experience... ...Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Offices...
Hourly pay
Full time
Temporary work
Part time
Seasonal work
Work at office
Work from home
Shift work
Navstar
Arlington, VA
3 days ago
Call Center Representative
...this position we seek a highly personable and organized individual to manager inbound phone calls while providing top notch customer service. Responsibilities of the Call Center Representative: Answer all incoming telephone calls and email inquiries Answer inquiries and...
ROCS Grad Staffing
Arlington, VA
2 days ago
Call Center Representative
...Customer Service Representative Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills. Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate...
Work at office
Remote work
Tailored Brands Inc
Washington DC
2 days ago
Shuttle Operator
$26.31 per hour
...Shuttle Operator Silver Spring, MD The Shuttle Operator transports passengers over specified routes to local or distant points according to time schedule, assists passengers with baggage/luggage, bicycles, wheelchairs, and scooters, as necessary. Regulates heating...
Local area
Chenega Corporation
Silver Spring, MD
1 day ago
Call Center Representative
$18 - $33.08 per hour
..., MD location, which is part of Prism Vision Group. Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries...
Work at office
The US Oncology Network
Greenbelt, MD
1 day ago
Call Center Representative
$19 - $23 per hour
Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient...
Full time
Work at office
Monday to Friday
Flexible hours
Advantia Health
Washington DC
5 days ago
Call Center Representative
$22 - $28 per hour
Position Summary: We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain...
Contract work
Latitude Inc
Rockville, MD
5 days ago
Equipment Operator / Class B CDL
$5,000 per month
...organic material, and nearly every person who purchases and consumes food in the U.S. Apply to join our team today! Equipment Operator (Class B CDL) Woodbine, MD / Baltimore, MD / Columbia, MD Full-Time / Hourly Compensation & Perks $1000 Annual Retention...
Hourly pay
Weekly pay
Full time
Temporary work
Live out
Work from home
Denali Water Solutions
Chevy Chase, MD
3 days ago
Junior Machinist
$31.2 per hour
...) Machinist for technical support at the Naval Surface Warfare Center Carderock Division (NSWCCD) Model Shop fabricating prototype naval... ...using CNC and manual mills and lathes. Program, setup, and operate 3-, 4-, or 5-axis CNC machines. Hand-finish parts as...
Hourly pay
Minimum wage
Full time
Contract work
Work experience placement
Immediate start
Flexible hours
CACI International
Bethesda, MD
15 hours ago
Heavy Equipment Operator
$34 per hour
...Heavy Equipment Operator Location: Silver Spring, MD, US, 20904 Company: NPL Construction (S4) Pay Rate: $34/hour Centuri companies consider several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work...
For contractors
Work experience placement
Local area
Shift work
Centuri Construction Group, Inc.
Silver Spring, MD
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center Operator. Be the first to apply!