Call center representative

IMMEDIATE NEED! Support Center Representative (Call Center) Hybrid - On-Site in Rockville, MD 3 days a week - Long Term (Possible Temp to Hire)

Full Time Must be flexible to work an 8 hour Shift Between 8am EST and 8pm EST

4 year degree required Equipment is provided, Free Parking, Building has a Cafe and Gym on-site.

salary: $23 - $24 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Support Center Representative (Call Center)

Hybrid - On-Site in Rockville, MD 3 days a week - Long Term (Possible Temp to Hire)

Full Time Must be flexible to work an 8 hour Shift Between 8am EST and 8pm EST

4 year degree required

• Respond to customer requests for information regarding FINRA, FINRA Regulation, and its members by utilizing various corporate applications: Web CRD/IARD, Proctor, OASIS and appropriate web sites.
• Provide functional and navigational support.
• Provide pending and approved member firms with assistance in form and registration processing.
• Process information requests and route calls to the appropriate department or individual.
• Log cases in CRM application (CRIS) and ensure resolution within the allotted timeframe.
• Provide support to internal and external customers with regard to the enterprise-wide security feature associated with most corporate applications.
• Provide non-registered representatives with assistance regarding Form U4 / U5 filing information and two-year license registration questions.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Call Center
• Call Center Support
• Telephone Etiquette
• Active Listening
• Basic Computer Skills
• Basic Software Skills
• Typing Skills

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.