Call Center Representative
Unisys
Overview Position: Support Center / Call Center Agent Duration: Long-term Responsibilities Very coachable and present themselves very professionally on phone, and like talking to people College degree (Bachelor’s) is a must Flexible on shifts (40 hour weeks: Rotation schedule). Each agent must work at least 1 to 2 later shifts a week. Shift times include: 8am-4:30pm, 8:30-5pm, 9am-5:30pm, 9:30am-6pm, 10am-6:30pm, 10:30am-7pm, 11am-7:30pm, and 11:30am-8pm Bonus financial domain knowledge Role Details This is an inbound call center. Our Support Center is open Monday-Friday 8AM to 8PM EST with different shifts. You will be computer bound; expected to be in a call queue, fielding calls throughout the day. You will receive 2-3 weeks of training including shadowing / mirroring trainer’s calls, and having trainer listen in on initial calls. Most of the calls will be from broker dealers, investors, registered representatives and other industry professionals and will involve password reset requests and registration questions. On average, call handle time is under 6 minutes, so these are generally short calls. It is very rare to receive upset calls. #J-18808-Ljbffr
Vacancy posted 11 hours ago
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