Customer Service Manager

Customer Service Manager – Electrical Supply Peoria, IL

We're seeking a motivated leader who is passionate about developing people, strengthening teams, and embodying customer service excellence!

At Kirby Risk Electrical Supply, our Customer Service Manager play a critical role in driving branch success through customer service, employee development, operational effectiveness, and collaborative leadership.

What You Will Do as a Customer Service Manager

You will:

• Foster a culture of accountability, teamwork, and employee engagement that encourages growth and continuous improvement
• Monitor branch scheduling to ensure adequate staffing for daily operational needs
• Select, train, mentor, coach, and conduct performance reviews to promote employee development
• Partner with branch leadership on employee selection, onboarding, and assimilation in the branch culture
• Create and cultivate relationships with other branches, departments, customers, and vendors to drive collaboration and support branch success
• Proactively resolve customer issues by identifying solutions and coordinating appropriate resources to minimize disruptions and maintain customer confidence
• Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness
• Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment
• Promote a safe work environment and ensure compliance with company safety practices and procedures

What Makes You a Great Fit

• High School Diploma/GED
• 5+ years of relevant work experience in wholesale industry
• 3+ years of strong interpersonal leadership and customer contact skills
• Knowledge of electrical products and their applications
• Strong written, verbal, and interpersonal communication skills
• Committed to best practices for leadership competencies, people development, and learning
• Detail-oriented with excellent organizational abilities
• Ability to lead by example, promote morale, goal setting and demonstrate teamwork
• Computer skills and aptitude; Microsoft Office

What to Expect in This Role

• Ability to push, pull, carry, lift up to 50 lbs.
• Sit, stand, or walk for extended periods of time
• Bend, stoop, twist, reach, pinch, grab, and shift positions frequently
• Talk or hear both in person and by telephone
• Ability to adjust focus, close vision, discern parts numbers, and signage
• Forklift experience is a plus
• Occasional travel required
• Schedule: Monday–Friday, 7am–4pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you're not just taking a job—you're building a career with opportunities for growth and development.

Benefits That Work for You

We offer a comprehensive package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

Ready to put your leadership skills to work in a role that truly makes a difference? Apply today and grow with Kirby Risk.

To be considered for this position, please apply online: . Email questions to View email address on click.appcast.io

Equal Opportunity Employer