Senior Escrow Assistant

What We Do Typically found in a branch/office setting where the assistant is providing support to the Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. How You'll Contribute Performs a wide range of administrative support duties requiring broad experience, skill, and knowledge of organization and escrow policies and practices. Works independently to resolve inquiries. Prepares documents for a wide range of transactions, such as closing statements, settlement statements, wraps, assignments, and mobile homes. Creates and maintains files, records, reports; monitors and tracks workflow. Responds to inquiries and gathers information to resolve issues. Communicates information to responsible parties. May train or provide guidance to less experienced team members. May assist Escrow Offices with business development and customer service. Other duties as assigned. What You'll Bring Required Education, Experience, Certification/Licensure High School diploma or equivalent. 4+ years of directly related experience. Needs proficiency in more complicated residential transactions. Knowledge, Skills, and Abilities (KSAs) Broad experience with escrow transactions. Strong customer service skills. Problem‑solving skills. Strong organizational skills. Knowledge of MS Office suite. Excellent verbal and written communication skills. Ability to maintain professionalism and a positive service attitude at all times. Strong detail orientation. Ability to analyze, compare, interpret, and process data. Strong knowledge of company and/or client operating systems. What We Offer First American is an equal‑opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave, and an employee stock purchase plan. #J-18808-Ljbffr First American Financial Corp.