Billing Technical Analyst I (Remote)

divh2Billing Technical Analyst/h2pThis Billing Technical Analyst will assist with design, testing, and implementation of billing processes that ensure timely and accurate customer billing. This position combines technical proficiency with financial insight to ensure accurate billing processes as well as to recommend improvements and enhancements. The Billing Technical Analyst analyzes billing transactions and forms to ensure compliance with policies and procedures and performs user acceptance testing of billing functionality for system releases./ppPrincipal duties and responsibilities include:/pulliAssist with the design, testing and implementation of billing processes ensuring timely and accurate customer billing./liliPerform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects./liliDocument results to track and communicate outcomes. Perform follow-up rounds of testing as needed./liliInvestigate and resolve billing system discrepancies and errors./liliCollaborate and communicate with other departments to ensure billing accuracy./liliEnsure invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations./liliIdentify and recommend opportunities for improvements to billing policies and procedures./liliPrepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics./liliMonitor billing invoices and forms generation cycles and alert management of failures./liliManage ad hoc customer billing and respond to customer inquiries regarding bills./liliProvide coverage for team members as needed./liliParticipate in cross-training initiatives to ensure continuity of operations and minimize disruption to essential processes./li/ulpSpecific duties and responsibilities (Billing Analyst I) include:/pulliAssist with user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects./liliAssist with preparation of analytical reports./liliRun Billing SQL queries./li/ulpEducation and experience:/pulliBachelors degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent required./lili1 to 3 years accounting or business analytics work experience required (Billing Technical Analyst I)./liliStrong analytical and problem-solving skills./liliExcellent oral and written communication skills./liliExcellent technical skills, including understanding of billing workflows of Duck Creek or other proprietary billing systems, ability to write clear documentation for billing processes, system configurations, and audit trails./liliProficient with SQL preferred./liliDetail oriented and comprehensive documentation skills./liliExcellent time management skills./liliAdvanced Excel and Word skills. Power Query, Index Match, nested If functions preferred./li/ul/div