Business Systems Analyst

Job Description

Job Description

Description:

The Broward Constitutional Tax Collector’s Office ensures accountability, transparency, and direct service to the residents of Broward County. Every dollar collected is managed with integrity and efficiency, strengthening public trust and delivering essential services that touch every resident’s life.

Why Join Us?

When you become part of our team, you’ll enjoy:

• Competitive pay
• Robust benefits package including Florida Retirement System (FRS) participation, medical/dental/vision insurance, life insurance and legal services
• Generous paid time off, including 14 paid holidays
• Professional training and opportunities for career advancement
• The reward of serving your community while building a stable career in public service

The Business Systems Analyst / IT Systems Specialist is responsible for analyzing business processes, supporting enterprise systems, and ensuring reliable communication technologies across the organization. This role serves as a liaison between business units and IT while also contributing technical support in networking and Cisco-based telephony environments, including high-volume call center operations.

Essential Functions

Business Analysis & Process Improvement:

· Work with business units to gather and document requirements, workflows, and system needs

· Translate business requirements into functional and technical specifications

· Identify opportunities to improve processes and system efficiency

Systems & Application Support:

· Support, configure, and troubleshoot enterprise applications

· Assist with system implementations, upgrades, and integrations

· Coordinate with vendors and internal IT teams

Telephony & Unified Communications Support:

· Assist in administering Cisco-based telephony systems, including VoIP and call center platforms

· Support call flows, IVR menus, call queues, and user configurations

· Troubleshoot voice and communication system issues to ensure up time

Network & Infrastructure Support:

· Troubleshoot basic network connectivity and performance issues

· Assist with network documentation and infrastructure support tasks

· Collaborate with network administrators on system reliability and performance

Cross-Functional IT Support:

· Provide backup support across IT functions, including service desk and system administration

· Participate in IT projects, deployments, and system enhancements

Documentation, Training & Compliance:

· Maintain documentation for systems, configurations, and processes

· Provide user training and support for enterprise systems and communication tools

· Ensure compliance with IT policies and regulatory requirements

Qualifications and Experience

· Bachelor’s degree in information systems, Computer Science, Business

· A minimum of three (3) years of experience administering Cisco telephony platforms in an enterprise or public-sector environment.

· Experience gathering, documenting, and translating business and technical requirements

· An equivalent combination of education, training, and experience may be considered.

Preferred Certifications

· Cisco Certified Network Associate (CCNA) – Collaboration

· Cisco Certified Technician (CCT) – Collaboration

· Cisco Certified Specialist – Collaboration Core

· CompTIA Network+

· ITIL Foundation (preferred)

Critical Competencies for Success

· Analytical Thinking : Ability to evaluate business needs and implement effective technical solutions

· Communication Skills: Strong ability to bridge business and technical teams

· Multitasking & Adaptability: Comfortable managing multiple priorities in a dynamic IT environment

· Customer Service Focus: Committed to delivering reliable systems and support

· Technical Versatility: Willingness to contribute across systems, networking, and telephony domains

Work Conditions

Physical Requirements : Primarily sedentary; may require lifting or installing equipment up to 50 pounds. Occasional after-hours work may be required.

Work Environment: Standard office setting with occasional work in network/telecom closets or data centers. Availability for system maintenance, upgrades, or emergency support is needed.