Customer Service Rep/ Senior Customer Service Rep

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By joining the NMGC family, you can count on a safety-focused work environment, competitive pay and benefits and opportunities for training and personalized development to ignite your career. We embrace diversity and the inclusion of all; our difference, unique perspectives and talents are our strengths and integral to the success of our company.

Customer Service Rep/ Senior Customer Service Rep

City: Gallup State: NM This position will be open to internal and external applicants and will close on Wednesday, October 21, 2026. The Customer Service Rep position pays between $43,040 to $53,800, and the Senior Customer Service Rep position pays between $48,720.00 to $60,900.00 and is based on skills, experience and education of the successful candidate. About This Opportunity Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? As a Customer Service Rep, you will play a vital role in supporting the communities we serve by providing friendly, solutions-focused support that builds trust, delivers value, and builds lasting relationships. Primary Duties and Responsibilities This list does not reflect the job duties in their entirety Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location. Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates. Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts. *Senior Level: Entry Level Duties Plus Additional Responsibilities Successful Candidate Must Have: A high school diploma or GED A valid driver's license and meet the acceptable driving record requirements of the company. Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline. Senior Customer Service Rep: 3 years of related experience Preferences: Cashiering experience; fluent in Spanish; experience in utility operations Working Conditions Work/Field environment. Regularly required to sit. Must have good vision, manual dexterity, and be able to move/lift up to 10 lbs.