Charter Sales Specialist

Charter Sales Specialist

Directly Reports to: Director of Partnerships

A Day in the Life:

1. Building your list of potential customers by researching our CRM, social media, and trade press etc
2. Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to Tropic Ocean customers
3. Building relationships with Brokers to generate new business
4. Maintaining relationships and follow up with customers (virtually and in-person) to ensure guest retention
5. Working to sales target meeting financial objectives
6. Demonstrating expert understanding of the aircraft, our destinations and chartering process
7. Managing charter bookings from enquiry to completion
8. Responding to inbound calls and RFP's within a timely manner
9. Presenting bespoke quotes to customers demonstrating good commercial acumen
10. Inputting accurate deal information on each customer and deal to ensure correct reporting
11. Working alongside business development to identify gaps in specific markets or key destinations

Key Responsibilities:

Drive Revenue

• Develop and execute individual strategic short and long-term sales goals in coordination with company sales objectives to generate new clients, retain existing clients and increase overall charter revenue
• Participate in and contribute feedback to management to create charter sales opportunities and increase brand awareness and credibility
• Initiate and develop new relationships with charter prospects and increase Lifetime Value of existing customer base
• Meet with customers face-to-face to enhance relationship, build rapport and seek referrals
• Conduct market research and build a solid pipeline of potential clients to contact
• Attend networking events and spread brand awareness to the local market
• Work with business/partner development to identify challenges that our products can solve

Sales Process

• Follow-up on all charter quotations and document current quote status in company database
• Input and maintain accurate deal information and customer preferences in company database to ensure a customized and consistent charter service delivery product and enhanced client experience
• Be proactive in identifying charter issues and proposing realistic solutions
• Respond to RFPs in a timely and professional fashion
• Work with partners to identify challenges that our products can solve
• Provide charter service delivery oversight for trip planning and scheduling, flight following, service delivery issue resolution, billing, ongoing customer management

What We Look For:

• Continuous drive to excel and achieve/exceed goals
• Outstanding written and verbal communication and keen listening skills
• High attention to detail
• Confidence
• Agility
• Relationship Builder
• Open to travel
• Existing book of clients will be highly valued
• Aviation Charter Experienced Preferred