Senior Director, Circle Lead - Claim, Optimal Experiences

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$142,900.00 – $235,800.00

Target Openings

1

What Is the Opportunity?

Travelers is seeking a Senior Director, Circle Lead / Team of Teams Lead to drive the future of Claim through AI innovation, platform modernization, and agile execution at scale.

This is a transformational leadership role. You will own the strategy and delivery of a portfolio of capabilities across a dynamic set of agile product teams – guiding, inspiring, and developing the people and teams who make transformation real. You will need to be as comfortable with ambiguity as you are with accountability – a problem-solver who can coordinate across a complex landscape and keep teams moving toward a shared goal, delivering value when it matters most.

Why this role, why now: Travelers’ Claim organization is in the middle of a once-in-a-career transformation replatforming core systems and deploying AI solutions that are setting new standards for the industry. The person in this role will help shape what that future looks like. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.

What Will You Do?

• Lead agile product teams through complex, high-impact transformation including AI-driven capabilities that are setting new standards for claim.
• Develop and empower leaders at every level, creating conditions for teams to do their best work.
• Partner with technology to translate business strategy into delivered outcomes.
• Drive innovation while making smart trade-offs on funding, resources, and priorities.
• Lead, define, communicate and champion the work of agile teams working toward common business outcomes generally within a specific business segment.
• At this level, you generally lead teams, multiple business units or product lines/assets that may cross Circles, Value Streams and/or organizations products with interdependencies with other systems/productds ess established applications.
• Work with most senior levels of the organization.
• Partner with Technology Circle Lead to implement multi-team vision and strategy, ensuring alignment to overall value stream outcomes, including the business architecture and roadmap for achieving the strategy, vision and business outcomes; articulate the Circle / Team of Teams vision and strategy effectively to teams and stakeholders.
• Effectively drive, manage, implement and track one or more portfolios of deliverables and capabilities as well as ‘test and learn’/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Prioritize interdependent team backlogs addressing risks and dependencies within and outside the Circle to defined outcomes and ensuring overall alignment with business strategy; Make trade-off decisions to balance quality, cost, and timelines to maximize value.
• Identify innovative solutions both internally and in the external marketplace; ensure competitive and industry benchmarking of critical capabilities.
• Oversee and make data driven decisions related to funding and resource allocation, and prioritization of work in alignment with circle and value stream objectives.
• Lead positive team dynamics, encourage collaboration and drive appropriate levels of self-organization; Assess, utilize, and partner with external resources and partners to meet agreed upon expectations, as needed.
• Manage multi-team dynamics; remove impediments to teams’ success and assist in conflict resolution, issue and dependency management.
• Build and foster collaborative relationships across other Circles and with key partners.
• Share best practices with peers across the value stream to ensure alignment and consistency in ways of working.
• Help grow agile maturity within and across teams.
• People-management responsibilities for team members and may manage other Circle Leads as well.
• Be a Champion of AI.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Six years of experience in an agile/execution leadership role delivering business solutions on a demanding schedule.
• Four years of people leadership/ management experience.
• Strong business acumen and a deep strategic mindset.
• Proven analytical skills and experience making decisions based on hard and soft data.
• Strong knowledge of the Line of Business with the ability to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives.
• Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment.
• Infuse Agile principles, practices and methodologies to achieve team success.
• Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the Circle.
• Change Agent: Expert change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.
• Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
• Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
• Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
• Collaboration: Expertise working with others in a cross-functional multi-team environment.
• Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

What is a Must Have?

• Six years of relevant business experience.
• Three years of people leadership/ management experience.

What Is in It for You?

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .