Bilingual Customer Service Representative (English/Spanish)

Job Description

Job Description

Overview

Now Hiring: Bilingual Customer Service Representative (English/Spanish)
Full-Time | Flexible Day Schedule (8:00 AM–5:00 PM)
Location: Romeoville, IL
Compensation: $19.00–$22.00 per hour

Join a Company That Values Great Customer Service
Rubber Inc. has been a trusted distributor to the automotive, commercial, and industrial markets since 1939. With multiple locations across the Midwest and Southeast, we pride ourselves on delivering quality products, dependable service, and long-term customer relationships.

We’re looking for a fully bilingual Customer Service Representative (English & Spanish) who enjoys helping people, solving problems, and providing exceptional support in a fast-paced environment.

Position Overview
As a Bilingual Customer Service Representative , you’ll serve as a primary point of contact for both English-and Spanish-speaking customers. You’ll assist with orders, answer questions, resolve concerns , and work closely with internal teams to ensure every customer receives outstanding service.

If you’re organized, customer-focused, and enjoy communicating with people from diverse backgrounds, we’d love to hear from you.

What We Offer

• Competitive hourly pay
• Comprehensive benefits package
• Opportunities for career advancement
• Collaborative and supportive team environment

Primary Responsibilities

• Provide professional customer support by phone, email, and other communication channels in both English and Spanish
• Enter and process customer orders accurately and efficiently
• Respond to questions regarding products, pricing, order status, and services
• Resolve customer concerns with professionalism and a solutions-oriented approach
• Maintain accurate records of customer interactions within the CRM system
• Coordinate with internal departments to ensure timely order fulfillment
• Build strong relationships by delivering exceptional customer experiences
• Manage multiple priorities while maintaining accuracy and attention to detail
• Follow company policies, procedures, and service standards

Qualifications

• Fluent in both English and Spanish (required)
• Minimum of 3 years of customer service, customer support, or related experience preferred
• Experience working with CRM platforms such as HubSpot or similar software is a plus
• Comfortable handling a high volume of inbound customer calls
• Strong verbal and written communication skills in both languages
• Excellent organizational, multitasking, and problem-solving abilities
• Detail-oriented with strong computer skills and a customer-first mindset

Apply Today
If you’re a bilingual customer service professional who enjoys helping customers and wants to build your career with a well-established company, we’d love to hear from you. Apply today to join the Rubber Inc. team!