Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency is built on a strong sense of teamwork, support, and a little bit of fun along the way. With a team of seven dedicated professionals, we strive to create a work environment that feels like family. We believe in taking care of our people, which is why we offer monthly house cleaning for all team members, plenty of free Starbucks, and regular team lunches.

Chandler, our agency leader, brings 20 years of experience across Underwriting, Claims, and as an Agent Team Member. He leads by example and would never ask the team to do something he hasn’t done himself. We set high expectations but also ensure that our bonus commission plans are realistic and truly achievable. If you're looking for a team that works hard, supports one another, and enjoys the rewards along the way, we’d love to meet you!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Chandler Hahn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.