Customer Solutions Associate

Customer Solutions Associate

We are seeking a dedicated Customer Solutions Associate to drive customer satisfaction by consistently delivering high-quality service. The ideal candidate will manage customer service, monitor open orders, and collaborate with various teams to ensure seamless order fulfillment and billing.

Responsibilities

• Drive customer satisfaction by consistently delivering high-quality service.
• Strive to achieve on-time and in-full deliveries to meet customer expectations.
• Identify and resolve demand capture failures within defined Service Level Agreements.
• Regularly monitor open orders and ensure adherence to the Daily Activity Schedule.
• Work with customers and business partners to clear blocked orders within SLA.
• Optimize orders for logistical efficiency.
• Contact customers regarding out-of-stock or stock allocation issues.
• Collaborate with the Order Fulfillment team to resolve issues preventing delivery.
• Propose resolutions for issues identified after the delivery note due to transportation or warehousing concerns.
• Collaborate with Billing in resolving billing issues requiring customer contact.
• Collaborate with key stakeholders and business partners to ensure process quality aligns with business and customer needs.
• Provide 360 visibility on the status of orders to customers and internal teams.
• Apply appropriate root cause reason codes following global Reason Code Methodology.
• Identify, analyze, and initiate the escalation process based on escalation criteria.
• Participate in operational review meetings.

Essential Skills

• High School Diploma required; undergraduate degree strongly preferred.
• 1-2 years of experience in Supply Chain, Order Management, Distribution, Inventory Management, Transportation, and Planning preferred.
• Excellent written and verbal communication skills.
• Strong analytical aptitude with proven ability to analyze and interpret data.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Intermediate Excel skills, including experience with large data sets and familiarity with v-lookups and pivot tables.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to work independently with minimal supervision.

Additional Skills & Qualifications

• Proficiency in SAP and Power BI is preferred.

Work Environment

The work schedule is Monday to Friday, 40 hours per week, with flexible start times between 7:00 AM and 9:00 AM. On-site presence is required at the Solon, OH office on Tuesday, Wednesday, and Thursday, with the option to work from home on Monday and Friday. Be willing to work various shifts according to customer time zones or in a 7-day operation.

Job Type & Location

This is a Contract position based out of Solon, OH.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jun 9, 2026.