Patient Services Coordinator ( Head and Neck )

Patient Services Coordinator ( Head and Neck ) Join to apply for the Patient Services Coordinator ( Head and Neck ) role at MD Anderson Cancer Center Patient Services Coordinator ( Head and Neck ) Join to apply for the Patient Services Coordinator ( Head and Neck ) role at MD Anderson Cancer Center The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research, and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees, and the public. Summary Schedules patient visits, physician appointments, diagnostic tests, procedures, and treatments. Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas. Interprets and coordinates physician orders. Prepares and maintains appointment templates and/or patient records. The working hours for this position will vary depending on the Center assigned and its business needs. Flexibility in scheduling is essential to meet the demands of our dynamic environment. Depending on Center, some positions may require you to work fully on-site** The ideal candidate will have experience in scheduling, as well as working at a front desk/receptionist position. Additionally, healthcare experience including experience with Epic is also preferred.

JOB SPECIFIC COMPETENCIES

Communication with patients/family and multidisciplinary teams Patient/Family Interaction Greets, orients and answers questions. Advises patients and family members of available services. Schedules and coordinates patient appointments including provider visits, diagnostic tests, procedures, and treatments based on provider orders. Assists in maintaining a safe environment for patients, co-workers, and visitors. Multidisciplinary Teams Utilizes interpersonal and communication skills to ensure that customer requests and needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented, and addressed. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas whether in person, by mail, by phone, by online applications or secure messaging. Record Maintenance Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed. Updates relevant patient information to maintain an accurate patient record. Responsible for the security and confidentiality of patient information at all times. Handles and processes a complex and varied series of documents and situations. Focuses on deadlines, specifically the time and/or date in which a particular task or assignment is due for completion. Financial Activities in accordance with established departmental processes Reviews and collects patient payments, including co-payments, deductibles, and other pre- payments required for services rendered. Updates payment information in One Connect when directed by the Financial Clearance Center or Patient Access Services. Reconciles and maintains the integrity of the One Connect cash drawer daily and immediately reports discrepancies to leadership. Follows cash handling guidelines and procedures including the handling of the daily change fund as outlined by Treasury Services in the cash manual. Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ) required for accurate and timely billing. Ensures coordination of benefits and assignment of Hospital Account Record (HAR) as needed. Other duties as assigned.

EDUCATION

Required : High school diploma or equivalent. Experience Required : Three years of relevant work experience. May substitute additional education for required experience on a one to one basis. Must pass pre-employment skills test as required and administered by Human Resources. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. Additional Information Requisition ID: 175955 Employment Status: Full-Time Employee Status: Regular Work Week: Days Minimum Salary: US Dollar (USD) 40,000 Midpoint Salary: US Dollar (USD) 50,000 Maximum Salary : US Dollar (USD) 60,000 FLSA: non-exempt and eligible for overtime pay Fund Type: Hard Work Location: Hybrid Onsite/Remote Pivotal Position: No Referral Bonus Available?: No Relocation Assistance Available?: No Science Jobs: No Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Health Care Provider Industries Hospitals and Health Care Referrals increase your chances of interviewing at MD Anderson Cancer Center by 2x Sign in to set job alerts for “Patient Services Coordinator” roles. Patient Service/Front Desk Coordinator Part Time Houston, TX $1,500.00-$3,800.00 4 weeks ago Patient Services Representative-Cardiology (The Woodlands) Patient Service Representative Floater - Greater Houston Area Patient Services Coordinator ( Head and Neck ) Patient Services Representative - Neurosurgery (West Houston/Katy) Patient Services Coordinator - Pediatrics Child & Adolescent Center Medical Front Office - Patient Service Specialist Senior Patient Services Representative - Surgery (West Houston/Katy) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr MD Anderson Cancer Center