Field Service Engineer - Print Press Support

After comprehensive training, you will provide first-line customer support to Xeikon customers operating digital presses in their production environments. Your primary objective is to ensure the optimal performance of Xeikon machines, meeting agreed-upon service levels while supporting customers in achieving superior print quality and maximum uptime. A commitment to customer satisfaction is integral to your approach. Your focus will be on resolving hardware issues, optimizing print quality and implementing preventive maintenance strategies. Technical Support at customers. Expertise in Machine software, hardware and printing technology Problem Analysis & Management Taking problem ownership, set up and implement actions till full solution Troubleshooting and root causes detection Customer Contact Escalated problem solving at customer sites Remote problem solving over phone and mail contact with the customer Providing analysis on problem reporting to 2nd line Delivery of Technical services Assisting during installation of our machines; taking the lead (after training) Requirements Knowledge and skills Technical educational degree with some years of experience in machine maintenance, field engineering or graphics industry Experience as an engineer is considered a plus Good analytic skills and a quick learner of technical data Hands-on mentality and Customer-oriented Self-supporting, flexible and stress-resistant 95% travel within NAM English; any additional language is a plus Located in Chicago, preferably near Elgin #J-18808-Ljbffr Xeikon