Resort Valet Attendant - The Belgrove Resort

Compensation Towne Park is committed to offering competitive, fair, and commensurate compensation. The hourly base pay range for this position is $12 per hour plus $5-$10 per hour in tips. Work Schedule The work schedule for this position consists mainly of PM shifts (2pm-11pm). Benefits Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees can also enroll in the company’s 401k retirement savings plan. Eligibility depends on classification, length of employment and hours worked. Seasonal and temporary roles are not eligible. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. Guest responsibilities include parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS 25% Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. 10% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. 20% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. 10% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. 35% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. 35% Total amount of time for all functions of the job – 100%. QUALIFICATIONS Education: High school diploma or general education degree (GED). Licensure: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable). Work Experience: One (1) month related experience and/or training, or equivalent combination of education and experience. Knowledge: Principles and processes for providing customer and personal services. Skills: Read and write standard English language. Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization. Add, subtract three-digit numbers and multiply and divide with 10’s and 100’s; perform these operations using units of American money. Understand 24 hour and military time systems. Understand rates applicable to time passed. Operate a manual transmission is highly desirable. Perform parallel parking. Scope of Authority Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. WORKING CONDITIONS & PHYSICAL DEMANDS The employee is required to talk or hear regularly, sit or stand for extended periods, run, walk, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus are required. Lifting requirements include exerting up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly. Work occurs mostly outdoors for extended periods including entire shift, with exposure to extreme heat and cold. Travel up to 5% may be required. LEGAL EEO STATEMENTS Towne is an affirmative action, equal opportunity and E-Verify participating Employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at View email address on click.appcast.io or View phone number on click.appcast.io. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used and the Company’s record retention practices, and rights you may have under the CCPA. #J-18808-Ljbffr Towne Park LLC