Operations Manager

About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations. At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk. More information is available at Who We Are Crisis24 - Private Strategic Group (PSG) is the gold standard in global protective services. We operate at the intersection of precision, discretion, and elite readiness, delivering world-class security solutions to high-profile clients, executives, and organizations across the globe. Our agents are not just security professionals, they are trusted protectors, trained to the same level of excellence as special forces and federal protective details. We are quiet professionals who stand ready, always. Who We're Looking For We seek a mission-driven protector, someone who embodies vigilance, integrity, and elite operational discipline. You are a security-minded professional with a sharp intellect, exceptional communication skills, and a deep commitment to safeguarding people and assets. You thrive in dynamic environments, adapt quickly to evolving threats, and operate with unwavering discretion. Your background may include executive protection, emergency response, military, law enforcement, or corporate security. What sets you apart is your mindset: proactive, analytical, and always ready. This role is an in-person position based in Miami. The schedule is Monday-Friday (9am-5pm). Your Mission Serving as the primary point of contact between clients, vendors, and other teams Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles Answering phone calls and disseminating the information to relevant parties Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation Coordinating all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation Ensuring compliance with safety standards, operational directives, and national and regional regulations Resolving operational issues, client concerns, and service satisfaction mattersParticipating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel Exposure to sensitive and confidential information Regular computer usage Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling Qualifications Either bachelor's degree or equivalent military experience Strong understanding and direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response. Excellent communication, decision-making, and leadership skills 5-7+ years of experience in security operations, intelligence analysis, or emergency response (Extensive EP experience required) 2-4+ years in a supervisory or managerial role Strong Admin experience. Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, Quip, and other similar tools Must be willing to sign an NDA and maintain strict confidentiality FL D & G license Must be able to communicate effectively, both verbally and in writing Ability to maintain a professional demeanor during stressful situations Must be able to quickly adapt and excel in dynamic situations Demonstrated organizational and time management skills Successful client management experience A demonstrated history of effective conflict resolution skills Ability to attend training events that fall outside normal work hours Ability to work night shifts Work Environment & Physical/Mental Demands With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions Must undergo and meet company standards for background and reference checks, and drug tests if required Ability to handle multiple tasks concurrently Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment Must be flexible with the ability to work evenings, odd hours, and weekends with little notice Frequent sitting and/or standing Training Training Schedule All new hires will complete a mandatory training period from 9:00 AM - 5:00 PM, Monday through Friday, for the first two weeks before transitioning to their assigned shift. Elite Benefits Medical, Dental, Vision, and Life Insurance Competitive 401(k) with employer match Employee Assistance Program (EAP) Paid Time Off (PTO) Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. #J-18808-Ljbffr