Bilingual Customer Service Representative

Salary: USD18 - USD18 per hour + Full benefits once converted perm Our customer is a reputable, national insurance company and they are growing. They are looking for Bilingual Customer Service professionals to join their team who are comfortable managing a high volume of incoming calls while providing exceptional service to their policy holders & agents. The ideal Customer Service Representative will be service oriented, an excellent communicator, and exercise patience & compassion. Upon going permanent, our client offers career growth & development, full benefits, as well as a fun, team oriented environment. Responsibilities: Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed Act as primary service contact for customers and agents Respond to telephone, on line, and written inquiries Process policy level transactions within level of authority Conduct research when needed to complete service requests Handle all service requests within department service standards Prepare service reports when requested Qualifications: One year experience in Customer Service area (previous call center, retail, and/or hospitality) Fluent in Spanishrequired Proficiency with Microsoft Office products required Excellent communication skills and ability to interact on a professional level with internal and external personnel Results driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers. Ability to work in a fast-paced environment; and manage changing priorities effectively. Ability to work within a call center scheduled environment. Detail-oriented and exceptionally organized Pay: $18/hour with opportunity to increase to $21/hour upon converting permanently & completing all training Location: This is an in-office position only. Schedule: During two weeks of training, the schedule is 9am to 5:30pm. Representatives will need to be flexible for occasional overtime during peak season, or should there be a catastrophic event. #J-18808-Ljbffr Ultimate Staffing Services