Member Engagement Specialist

Job Description

Job Description

Justice Federal Credit Union has been designated as a Best Credit Union to Work For by American Banker, for four years in a row, and is now among the Best Places to Work for Women in 2025!

We are seeking experienced, member-driven candidates with leadership experience and a sales-and-service mentality, for the position of Member Engagement Specialist in Chantilly (VA).

This role is responsible for managing the end-to-end online membership application process and initial onboarding, ensuring seamless, digital first member experience.

Key Job Functions:

• Responsible for processing and managing high volume of online applications for new memberships and additional deposit products, including data validation, documentation review, and onboarding completion.
• Maintains a working knowledge of core systems (Meridian Link, Symitar, and related systems) to support efficient account opening and service delivery while identifying potential fraud risks or data discrepancies.
• Conducts prospective Member outreach as needed to gather information, clarify requirements, support timely account decisioning, and recommend relevant products and services to promote financial wellness and increased product adoption.
• Performs quality control reviews on all new account documentation to ensure accuracy, completeness, and compliance with internal and regulatory requirements.

• Must be able to push, pull, or lift up to 50 lbs., as needed, and requires extended periods of sitting and/or standing and to be able to use PC, copier, scanner, fax, etc.

Required Skills and Experience:

• Three to five years of similar or related experience. Progressively responsible experience within a financial institution preferred.
• A high school education or GED.
• Strong organizational, analytical, and problem-solving skills with attention to detail.
• Must be able to push, pull and/or lift up to 50 lbs., as needed. Requires extended periods of sitting and/or standing, and to be able to use PC, copier, scanner, fax etc.
• Symitar and Meridian Link experience are a plus

Employee Benefits Include:

• Voluntary Life Insurance
• Volunteer Time Off (VTO)
• Flexible Spending Accounts
• 12 Paid Holidays (includes Birthday)
• Generous Paid Time Off Policy (PTO)
• Medical (with HRA) / Dental / Vision Insurance
• Annual Corporate Bonus (based on organizational goals)
• Retirement Savings Plans with 6% Employer Match (fully vested on day one)
• Company-Paid Benefits Including Basic Life Insurance, Disability Insurance, and Financial Wellness
• And more!

Justice Federal does not provide Visa sponsorship to employees or candidates.

Compensation ranges are based on market data that enables Justice Federal Credit Union to remain competitive with other credit unions of similar asset size.

Submitted applications for this position are kept on file while this position is open. Candidates wishing to be considered for other vacancies must submit a separate application for each vacancy for which they would like to be considered.

Employment offers are extended within the compensation range of the position; and are commensurate with candidate experience, knowledge, and geographic location.

Disclaimer: Justice Federal reserves the right to fill this role at a higher/lower grade level based on candidate experience and/or business need.

Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.