Dynamics 365 Customer Engagement (CRM) Expert
Stellar IT Solutions LLC
Dynamics 365 Customer Engagement (CRM) Expert
Location: St. Louis, MO (Onsite 3 days/week)
Duration: 6-12+ months (potential extension)
Role Overview
We are seeking a Dynamics 365 Customer Engagement (CRM) Expert Contractor to help transform and optimize its CRM environment. This is not a role for someone who simply gathers requirements—it demands a forward‑thinking professional who can strategize with business leaders, challenge conventional approaches, and deliver impactful CRM solutions that drive adoption and measurable business value.
The current CRM adoption rate is only ~15%, with clunky sales processes. The successful candidate will bring real‑world experience, demonstrate how they’ve built scalable CRM solutions in past organizations, and provide evidence of driving sales adoption and customer intelligence through Dynamics 365 CE.
Key Responsibilities
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Partner with Sales and Leadership teams to strategize CRM adoption and streamline business processes.
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Design and implement intuitive sales dashboards and user experiences within Dynamics 365 CE.
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Build leadership views that highlight:
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Salesperson activities and engagement
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Performance metrics and trends
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Customer contributions (historical and current)
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Pipeline visibility and forecasting
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Develop customer health dashboards with insights into:
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Communication and engagement history
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Spending and sales trends
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Opportunity pipeline visibility
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Drill‑down analytics for decision‑making
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Create customer snapshot reports for Sales teams, consolidating:
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Account history
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Spending trends
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Communications and notes
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Open opportunities
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Key customer insights and market intelligence
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Ideal Candidate Profile
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Proven success in transforming Dynamics 365 CE environments and driving sales adoption.
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Ability to recommend best practices and challenge conventional thinking.
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Strong background in CRM analytics, customer intelligence, and dashboard/report development .
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Excellent communication skills—able to engage with business and sales teams , make suggestions, and present evidence of past impactful work.
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Hands‑on technical expertise with Dynamics 365 CE, CRM configuration, and development.
$95.68k - $143.52k
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$21 per hour
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$27 - $41 per hour
...motivated individuals to join our dynamic team as dedicated year-round TurboTax Local Service Experts in one of our new TurboTax... ...spirit, and community engagement to help customers navigate their tax needs. As... ...tax preparation software and CRM/sales tools. Additional Requirements...CustomerCRMWork at officeLocal areaMonday to Friday- ...professional to serve as Director of Civic Engagement, expanding Federation’s capacity to... ...institutions, leaders, issues, and community dynamics. Work with Federation’s communications... ...simultaneously. Experience using databases, CRM systems, project-management platforms, or...CRMLocal areaAfternoon shift
$100k - $110k
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...care providers to improve the engagement and management of their... ...profiles in Diverge Health's CRM, including provider rosters,... ...a healthcare operational or customer-facing role (provider or payer... ...balance competing priorities in dynamic, fast-paced environments....CustomerCRMFull timeWork at officeLocal area$125k
...national service chains, we empower our customers with the tools they need to operate... ...Manager (Field Sales), you will engage directly with owners of automotive mechanical... ...). Experience working with CRM systems; Microsoft Dynamics preferred. Intermediate to...CustomerCRMFull timeTemporary workPart timeLocal areaWorldwideFlexible hoursAfternoon shift- ...Covene Account Manager, you will have direct responsibility for engaging with customers, both new and existing, as you represent the products and... ...and IT-roles Experience with tools such as Salesforce CRM and Cisco Commerce Workspace We Embrace Diversity! Covene...CustomerCRMFull timeLocal areaFlexible hours
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