Technical Sales Support

Technical Sales Support Engineer

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we're not just building equipment, we're building lasting careers with an average employee tenure range from 8+ years, reflecting the strong culture, growth opportunities, and support we provide.

The Technical Sales Support Engineer located in Oakdale, MN (Hybrid role) will support the growth of GEA's North American service business by providing technical and commercial support for aftermarket opportunities related to spray drying, powder handling, fluid bed systems, atomization equipment, emission control systems, and process plant upgrades. The role works closely with Service Sales Managers, Project Managers, Engineering, and the Centers of Competence to develop customer-focused solutions that improve plant performance, reliability, efficiency, safety, and environmental compliance.

The successful candidate will support sales activities involving spare parts, repairs, field service, modernization projects, service level agreements, process optimization, and equipment upgrades across the industry.

• Provide Technical Sales Support including identification of part numbers, Level 1 technical support, researching availability of replacement components from past projects, and preparation of service project quotations.
• Collaboration with Service Sales Account Manager, Customer Sales Representatives, and Project Managers to produce timely quotations of Spare Parts and tailored Service Project Solutions to customers.
• Effect sales of GEA LPT Division; represent the company in a professional manner
• Actively promote the service product portfolio to external customers and internal employees
• Develop trusting relationships with key decision makers and stake holders
• Travels to potential and existing clients for sales support/evaluation as needed
• Actively prepare proposals for service projects, Service Level Agreements, recommended spare parts packages
• Use CRM database as primary sales tool for information sharing in organization
• Assist with large project Spare Parts opportunities provide follow up and ensure the sale is executed
• Participate in the negotiation of offers, quotations, and contracts (customer T&C's)
• Obtain technical assistance and collaborate with other departments for more complicated applications and solutions
• Provides market feedback (competition, trends, etc.) to Service Management

Your Profile / Qualifications

• A bachelor's degree in Engineering, Food Science, Business or related field is preferred
• 3-5 years of experience in Sales/Sales Support is preferred
• Must be available to travel 10% of available working time
• Must understand technical process and have a firm understanding of service capabilities
• Must be detail oriented
• Must possess good English language communication skills, both verbal and written
• Must possess good interpersonal skills and work well in a team setting as well as independently as required.
• Inherent sense of urgency about providing superior customer service
• Must be self-motivated
• Advantageous to have working knowledge of MS Office products
• Must have the ability to learn current ERP System used for order entry

Interpersonal skills

• Organized and Analytical
• Shows Initiative and Team Player
• Strong communicator at all levels
• Listens carefully, contributes own opinions in a constructive matter
• Prioritizes customer needs, establishes effective relationships with customers as well as internal stakeholders

At GEA, we don't just offer jobs, we offer opportunities to thrive, grow, and make an impact.

#engineeringforthebetter

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

#LI-LS