Payer Enablement Specialist

Payer Enablement Specialist

Tava Health is a venture-backed, online mental health platform that partners with employers to provide convenient, high-quality, accessible mental health resources to employees and their dependents. Our mission is to be the preferred ecosystem for providers to build and grow thriving private practices.

About the Role

We are seeking a Payer Enablement Specialist to play a critical role in building and maintaining Tava's payer infrastructure across our systems. This individual will own payer configurations within our EMR, fee schedule management, and the documentation and workflows that enable scalable payer operations. Reporting to the VP of Payer Operations and Strategy, this role will work cross-functionally with Payer Operations, RCM, and Product to ensure payer requirements are accurately translated into system logic and operational processes. You will play a key role in improving operational efficiency and helping Tava scale payer operations while continuously identifying ways to reduce manual work and improve system quality.

What You'll Do

• Payer Configuration & System Management

  • Build and maintain payer configurations within Tava's EMR

  • Translate payer requirements into system logic and configuration standards

  • Ensure consistency and standardization across payer setups

• Fee Schedule & Revenue Integrity

  • Manage fee schedules and validate contracted rates

  • Identify and resolve discrepancies in Tava's EMR and across other platforms

  • Support accurate reimbursement through precise configuration

• Documentation & Knowledge Management

  • Maintain SOPs and Insurance Articles to reflect current workflows and payer requirements

  • Continuously improve documentation for clarity and usability

  • Leverage AI tools for operational documentation efficiency

• Operational Collaboration & Enablement

  • Partner with Payer Operations, RCM, Product, and Payer Partnerships

  • Support troubleshooting, payer updates, and system-related issues

  • Provide clear operational context to support system improvements

• Quality Assurance & Continuous Improvement

  • Audit configurations and workflows to ensure accuracy and consistency

  • Identify inefficiencies or patterns in errors and escalate appropriately

  • Proactively identify opportunities to reduce manual work using tools, automation, and AI

What We're Looking For

• Experience in operations, consulting, analytics, or a related field, or strong analytical training through university coursework

• Strong analytical and problem-solving skills with the ability to break down complex systems

• High attention to detail and a strong sense of ownership

• Curiosity and willingness to learn the healthcare payer and revenue cycle space

• Strong communication skills and ability to work cross-functionally

• Comfort using modern tools (including AI) to improve workflows and efficiency

• You are excited about using AI and modern tools to rethink how operational work gets done, rather than simply executing existing processes

Nice-to-Have Experience

• Digital health experience

• Experience in high-growth environments

• Experience with custom systems, rules engines, or configuration-heavy platforms

Why You'll Love Working With Us

Enjoy working remotely in this full-time, salaried position with Tava. We offer a highly competitive benefits package, including:

• Competitive salary and stock options

• Tava mental health benefit – free access to therapy for you and your family

• Medical and dental insurance – for you and your dependents

• Monthly HSA contributions

• Generous PTO and paid holidays

• Work from anywhere

• Paid parental leave

• Weekly team lunches

• Opportunity to shape a growing company and culture