ServiceNow Architect

Title:
ServiceNow Architect

We are KBR

When you become part of our KBR team, your opportunities are endless. Through internal collaboration, and with our partners and customers, we're defining tomorrow's challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and our Sustainability Platform.

In September 2025, we announced that we are spinning our Mission Technology Solutions business into a separate public company. This role would ultimately be part of that new company. Our Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions. From national security and readiness to advanced research, cyber, logistics, and life-cycle sustainment, our teams help customers solve complex challenges in some of the world's most demanding environments. Whether supporting operations on the ground, at sea, in the air, or in space, our clients trust us to deliver mission-critical capabilities every day.

Working with us means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

We are IT

We are strategic enablers of the business, delivering scalable, secure, and innovative technology solutions that drive operational excellence and support enterprise growth. We partner closely with functions across the organization to modernize systems, unlock data-driven insights, and enhance the digital employee experience. Our global footprint and commitment to transformation position us at the forefront of leveraging technology to create lasting business value.

About the Role

The ServiceNow Architect is responsible for defining and governing the enterprise ServiceNow platform strategy, architecture, and technical roadmap. This role partners closely with business stakeholders, process owners, application teams, and IT leadership to ensure ServiceNow solutions align with enterprise objectives, industry best practices, and platform governance standards.

Serving as the technical authority for the ServiceNow platform, the ServiceNow Architect provides leadership across all phases of solution delivery, including architecture, implementation, integration, optimization, and platform modernization. This individual guides the adoption of emerging capabilities, including AI-powered automation and Now Assist, while ensuring solutions remain scalable, secure, maintainable, and aligned with long-term enterprise architecture goals. The Architect also serves as a trusted advisor to developers, administrators, business analysts, and project teams, driving platform consistency, technical excellence, and continuous improvement across the organization.

Key Responsibilities

Platform Architecture & Strategy

• Define and maintain the enterprise ServiceNow architecture roadmap.
• Establish platform governance, development standards, and solution design guardrails.
• Lead solution architecture for new ServiceNow capabilities, enhancements, and platform expansions.
• Ensure solutions are scalable, secure, maintainable, and aligned with enterprise architecture standards.
• Evaluate new ServiceNow products, platform releases, store applications, AI capabilities, and automation technologies, and develop adoption strategies.
• Drive platform standardization, application portfolio rationalization, and reduction of technical debt.

Solution Design

• Lead architecture and solution design sessions with business stakeholders and technical teams.
• Translate business requirements into scalable ServiceNow solutions and platform capabilities.
• Design enterprise workflows, automation strategies, and digital transformation initiatives.
• Review and approve technical designs, customizations, integrations, and data models.
• Define and govern CMDB architecture aligned with Common Service Data Model (CSDM) standards, service mapping strategies, and data governance requirements.
• Promote the use of ServiceNow best practices and out-of-the-box capabilities while minimizing unnecessary customization.

Platform Governance & Technical Leadership

• Establish development, testing, deployment, release management, and platform governance standards.
• Provide technical leadership and mentorship to developers, administrators, and platform support teams.
• Conduct architecture reviews, code quality assessments, and platform health evaluations.
• Ensure compliance with security, audit, risk, and organizational governance requirements.
• Serve as the final escalation point for complex technical challenges and platform decisions.
• Lead technical design authority reviews and architecture governance forums.
• Define enterprise patterns for identity management, security, monitoring, integrations, and data exchange.

Platform Operations & Optimization

• Oversee platform performance, scalability, availability, reliability, and overall health.
• Guide platform upgrades, patching strategies, release planning, and environment management practices.
• Develop governance strategies for multi-instance environments and platform lifecycle management.
• Drive continuous improvement initiatives across ServiceNow capabilities, including ITSM, ITOM, ITAM, SAM, SPM, HRSD, CSM, GRC, and custom applications.
• Identify opportunities to leverage automation, AI, AIOps, predictive intelligence, and workflow optimization to improve business outcomes.

Basic Qualifications

Education & Experience:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field required; equivalent combination of education and professional experience may be considered.
• 8+ years of ServiceNow experience, including architecture and solution design responsibilities, including 5+ years designing enterprise-scale ServiceNow solutions.
• ServiceNow Certified System Administrator (CSA) certification required.
• ServiceNow Certified Application Developer (CAD) certification required.
• At least two ServiceNow Certified Implementation Specialist (CIS) certifications relevant to the environment (e.g., ITSM, Discovery, CSM, HRSD, SPM, or CMDB/CSDM Foundations) required.
• Experience supporting large-scale, complex, or multi-instance ServiceNow environments.
• Experience working within Agile, DevOps, and CI/CD delivery models.

ServiceNow Platform Architecture & Governance:

• Strong knowledge of ServiceNow platform architecture, development frameworks, and underlying data models.
• Expertise with ServiceNow capabilities including ITSM, CMDB/CSDM, Service Catalog, Service Portal, Change Management, Incident Management, and Request Management.
• Experience with Flow Designer, Integration Hub, Performance Analytics, Automated Test Framework (ATF), and Reporting.
• Strong understanding of platform governance, architecture standards, security best practices, and enterprise solution design principles.

Technical Knowledge & Core Competencies:

• Experience designing secure integrations and enterprise architecture patterns using APIs, Integration Hub, and modern authentication frameworks.
• Knowledge of security, risk, compliance, and governance principles as they relate to enterprise platform architecture.
• Strong analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills, including the ability to lead architecture discussions with technical and executive stakeholders.
• Ability to balance business objectives, technical requirements, and platform best practices when developing solution strategies.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• Architecture Excellence (ArchX) accreditation.
• ITIL v4 Foundation certification.
• Security certification such as CompTIA Security+ or CISSP.
• Experience with AIOps, Predictive Intelligence, Now Assist, or generative AI capabilities within the ServiceNow platform.
• Experience in highly regulated or complex industries such as healthcare, financial services, government, or manufacturing.
• Cloud platform experience supporting hybrid integration architectures, including AWS, Azure, or GCP.
• Experience leading a Technical Design Authority, architecture review board, or enterprise governance committee.

Work Environment & Physical Requirements

• Hybrid or office-based work environment; occasional onsite presence may be required for governance reviews, architecture workshops, or major initiatives.
• Periodic availability outside standard business hours to support platform upgrades, releases, and major incident response activities.
• Ability to remain at a workstation for extended periods while designing solutions, reviewing technical documentation, and participating in architecture reviews.
• Occasional travel (up to 10%) may be required for stakeholder meetings, workshops, or governance-related activities.

Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

Benefits: KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.


KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.