Account Representative

Job Description

Job Description

Mur-chol- uh -jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our newly-renovated HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner! 

Merchology is currently seeking a proactive  Account Representative to become an integral part of our Sales Team starting in August, and working through December 2026. This role, reporting to the Sales Supervisor, holds significant importance as the primary interface for customers interested in our premium branded products. The Account Representative will manage qualified leads received from teammates or referrals from elite brands, with the primary objective of successfully closing sales transactions.

PRIMARY RESPONSIBILITIES

A successful Account Representative will: 

• Thrive in a fast-paced environment interacting with colleagues and customers via inbound and outbound calls, emails, and virtual meetings
• Recommend products, decoration methods, and premium brands that meet the needs of the customer with the ultimate goal f closing a sale 
• Assist domestic and international customers throughout the entire sales process including product selection, quote requests, and order creation
• Meet team KPIs related to customer engagements, customer contact timelines, inbound and outbound calls, and conversion rate
• Proactively reach out to customers to increase customer retention, engagement, and satisfaction
• Have a collaborative demeanor to build relationships and trust with customers through consistent outreach
• Host customers in the Minnesota office for tours and showroom visits
• Additional projects or duties as assigned 

Requirements

• High school diploma or GED required; Associates or Bachelors degree preferred
• One to two years of customer service or sales experience in retail, sales, or an office environment 
• Friendly and team-oriented attitude to Win as a Team 
• Microsoft Office Suite proficiency
• Experience with a CRM (e.g., HubSpot)
• Efficient and detail-oriented 
• Excellent communication skills

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
• Company-paid life insurance 
• Company-sponsored social events 
• Premium brand partner discounts 
• Employee-led Committees 

LOCATION

• 3000 Niagara Lane North, Plymouth, MN 55447
• Remote hybrid role: Three days onsite, two days remote following training

INDUSTRY

• Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email us directly for assistance.  

Salary Description

$21 - $22 hour

Merchology was founded by Richard (Dick) Ward, Andrew Ward, and Ally (Ward) Delgado, and opened its doors in early 2014. After 28 years in the corporate apparel industry, Dick’s vision was to launch an e-commerce business model that made the gear ordering process faster, cheaper, and more transparent for businesses.

Company Description

Merchology was founded by Richard (Dick) Ward, Andrew Ward, and Ally (Ward) Delgado, and opened its doors in early 2014. After 28 years in the corporate apparel industry, Dick’s vision was to launch an e-commerce business model that made the gear ordering process faster, cheaper, and more transparent for businesses.