Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE (CSR) / OPERATIONS COORDINATOR Louisville, KY (In Office) $20–$25/hr + Sales Commission Full-Time --------------------------------------------------------------------------------

ABOUT US

Tailor Made Pest and Wildlife is a fast-growing, locally owned company specializing in pest and wildlife solutions. We don’t just “spray homes” — we solve real problems, protect properties, and build long-term relationships with our customers. Our office team is the engine that drives our growth, and we’re looking for someone who wants to be a key player, not just another employee. --------------------------------------------------------------------------------

⚡ THE ROLE

This is not a typical customer service job. You are the control center of the business — managing incoming leads, keeping technicians fully booked, and ensuring every customer has a seamless experience. If you are slow, disorganized, or uncomfortable on the phone — this is not the role for you. If you thrive in fast-paced environments, communicate confidently, and want to directly impact revenue — you’ll do very well here. --------------------------------------------------------------------------------

KEY RESPONSIBILITIES

LEAD HANDLING & SALES

• Answer inbound calls, texts, and web leads quickly and professionally
• Convert incoming leads into scheduled services
• Follow up on missed calls and unsold opportunities
• Communicate with urgency and confidence

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SCHEDULING & DISPATCH

• Build and optimize technician routes daily
• Keep schedules full and efficient
• Adjust schedules in real-time as needed
• Communicate ETAs and updates to customers

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COLLECTIONS & CUSTOMER ACCOUNTS

• Collect payments and update cards on file
• Follow up on past-due balances
• Maintain accurate customer records in CRM

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OPERATIONS SUPPORT

• Support technicians with job details and updates
• Manage job queues and daily tasks
• Coordinate with team to ensure smooth operations

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SYSTEMS YOU’LL USE

• FieldRoutes
• Pest AI
• Baton
• Lead platforms (Thumbtack, Yelp, etc.)
• Email and internal systems

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DAILY EXPECTATIONS

• All new leads are handled immediately (speed matters)
• No missed calls or delayed responses
• Next-day schedule is confirmed and optimized
• Technicians stay fully booked
• All communication is cleared by end of day

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✅ WHAT WE’RE LOOKING FOR

• Strong phone presence and communication skills
• Highly organized and able to multitask
• Comfortable working in a fast-paced environment
• Tech-savvy and quick to learn new systems
• Problem solver with attention to detail
• Sales mindset (this is critical)

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COMPENSATION & BENEFITS

• $20–$25/hour (based on experience)
• Sales commission opportunities
• Simple IRA retirement plan
• Supplemental health benefits available
• Paid holidays & PTO
• Full-time position

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GROWTH OPPORTUNITIES

• Office Manager
• Operations Coordinator
• Inside Sales / Leadership roles

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WHAT SUCCESS LOOKS LIKE

• High lead conversion rate
• Fast response times
• Full technician schedules
• Strong collections
• Organized and accurate CRM
• Excellent customer experience

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WHY JOIN TAILOR MADE PEST AND WILDLIFE?

• You directly impact revenue every day
• You’re not “just answering phones”
• You’ll be part of a company with aggressive growth goals
• You’ll have real opportunity to grow and advance

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APPLY IF YOU ARE:

• Fast-paced and high energy
• Confident on the phone
• Comfortable asking for payment
• Able to handle multiple things at once
• Motivated to grow with a company

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❌ THIS ROLE IS NOT FOR YOU IF:

• You prefer slow or repetitive work
• You avoid phone communication
• You’re uncomfortable with sales
• You struggle in fast-paced environments

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APPLY NOW

Submit your application and be ready to answer a few short questions about your experience and communication style.