Call Center Representative

Description

The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product

information, and promoting programs to tax professionals and their clients.

*Call Center Reps will be taking calls from businesses that use their Tax software as well as consumers. Consumers will call in inquiring about their refund advantage program, which allows consumers to get their tax returns quicker through a loan. The businesses are typically mom-&-pop shops that help with Taxes. When call volume is low, they will be doing outbound "Discovery" Calls. These are past customers who have used they service, they will be calling to see if they want to use again. If they do they transfer to their sales department. No sales experience required. roughly 50 calls per day.

Will do some chat as well.

Essential Job Functions:

• Excellent communications skills

• Ability to quickly navigate through system applications to obtain and provide accurate account

information

• Answer all incoming calls in 30 seconds or less

• Answer 50 or more inbound calls daily

• Perform outbound call campaigns to existing customers

• Complete customer request forms

• Document each incoming and outbound call for trend analysis

• Manage multiple customer interactions while maintaining accuracy

• Work well in busy environment

• Maintain overall call volume and service levels at 90% or above

• Maintain a monthly Quality Call Monitor average of 90% or above

• Perform other duties as assigned

Job Qualifications:

• High school diploma or GED is required

• Proven experience in a call center environment

• Experience in a financial or banking environment is preferred

• Computer and data entry skills required

• Proficient verbal and written skills required

• Proficiency in Excel spreadsheets a plus

• Prior experience using chat or email as customer response channel a plus

• Bilingual is desired

Skills

Customer service, Customer support, Call center, Customer service oriented, Customer service call center, chat support, tax

Top Skills Details

Customer service,Customer support,Call center,Customer service oriented,Customer service call center

Additional Skills & Qualifications

2 years of customer service experience (Call center preferred) We will take good retail folk as well (think bank tellers and high level retail such as a spectrum store or a manager, team lead/supervisor in retail) Stay away from candidates that only have Cashier or gas station/warehouse experience.

This is a great role for somebody who excelled in retail and ready for their next step in their career.

Administrative experience (Chat box/ email correspondence)

Experience Level

Entry Level

#centralpriority26

Job Type & Location

This is a Contract position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.