GAP Product Administrator

GAP Product Administrator

The GAP Product Administrator is responsible for the administration, operational and claims support of the GAP, ADR and VPP/Theft product offerings. This role ensures efficient policy administration, effective claims processing, and excellent customer service, while maintaining compliance with all relevant regulations.

Essential Duties And Responsibilities

• Process and manage GAP program applications and ensure accurate entry into the system.
• Manage policy documentation, including issuing certificates, endorsements, and cancellations. While keeping accurate records of all policies, ensure data integrity, and security within the product administration systems.
• Coordinate with customers, clients, and insurance carriers to facilitate claims processing as needed. While providing exceptional customer service to customers, clients, insurance carriers, and internal teams.
• Post payments, issue refund requests assist with billing questions and other accounting duties as needed.
• Handle inquiries and resolve issues related to billing, coverage, cancellations, claims, and policy details.
• Assist lenders, customers and dealerships with claims submissions and claim status.
• Conduct regular audits of GAP and policy documentation to ensure accuracy and completeness, that comply with federal, state, and local regulations.
• Stay updated on changes in laws and regulations affecting the GAP product suite.
• Prepare regular reports on policy counts, claims, cancellations, and other key metrics for use by management, accounting, and the carriers.
• Analyze data to identify trends and opportunities for process improvement. To provide insights and recommendations to management based on analysis.
• Develop and update training materials and guides for internal and external use. While assisting in training agent and client staff on GAP/ADR/VPP processes and procedures.
• Support clients, agents and sales teams with training, materials, and product information.
• Manage and update the GAP administration system to ensure it reflect current policies and program parameters.
• Collaborate with product development teams, IT, and other departments to enhance existing product suite, develop new offerings, and resolve technical issues.
• Gather and analyze feedback from customers, clients, agents, insurance carriers and internal teams to identify areas for product improvement.
• Other duties as assigned.

Minimum Knowledge, Skills And Abilities:

• Detail oriented
• Ability to supervise office operations and multiple tasks
• Requires a working knowledge of Windows computer environment & Office software
• Training and management experience
• Ability to work in fast-paced, multi-tasking environment
• Prior data analysis experience
• Knowledge of mortgage agreements, and lending practices
• Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience
• Requires a high school diploma or equivalent

Licensing Or Certification Requirements

Current, active property and casualty insurance adjuster's license for the State of Texas preferred.

Physical Demands

Working Conditions:

• Office environment
• Full-time position

Qualifications

• Minimum of 2-4 years of experience in insurance administration, claims, automotive finance, or a related field.
• Strong knowledge of GAP, ADR and VPP/Theft products and administrative processes.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.