Case Manager/Care Coordinator

Job Description

Job Description

Case Manager / Care Coordinator (IGRC Program)

Location: JMC Kids Place – New Day Program | Olympia, WA

Compensation: $26.63 – $29.00 / hour (Plus applicable Weekend & On-Call Shift Differentials)

Position Type: Full-Time, Exempt-Eligible

About the New Day IGRC Program

The New Day Program operates a specialized, high-infrastructure Intensive Group Receiving Care (IGRC) facility. We provide immediate crisis stabilization and short-term emergent residential care for youth ages 12–20 who present complex emotional, behavioral, neurodevelopmental, and severe trauma-related support needs.

Our clinical milieu rejects punitive compliance. Instead, we utilize advanced trauma-informed frameworks, strengths-based behavioral intervention, and relationship-based stabilization to keep high-acuity youth safe during critical transitions.

Position Summary

As the Clinical Case Manager / Care Coordinator, you are the strategic architect of each youth's stabilization path. You serve as the central point of contact and systemic anchor connecting the youth, their family, DCYF Case Workers, legal advocates, therapists, educators, medical practitioners, and our on-the-floor direct care staff. Your objective is to drive cross-system alignment so that no youth slips through the cracks during emergency stabilization.

Key Responsibilities & System Coordination

Individualized Treatment Architecture: Design, monitor, and continuously calibrate comprehensive, trauma-informed stabilization plans and immediate safety protocols for high-acuity youth.

Systemic Multi-Disciplinary Leadership: Spearhead and facilitate collaborative case reviews, cross-provider meetings, and clinical triage calls with state social workers (DCYF), school districts, therapists, and medical teams.

High-Stakes Advocacy: Act as the primary, unyielding advocate for the youth’s educational rights, therapeutic needs, and long-term permanency tracks.

Crisis Consultation & Triage Support: Actively partner with residential direct care staff during acute behavioral escalations to provide real-time clinical guidance, regulatory oversight, and post-crisis processing.

Regulatory & State Compliance Documentation: Maintain rigorous, audit-ready clinical progress notes, incident tracking, and case management records in strict alignment with state licensing and contract requirements.

Who You Are (Qualifications)

Education: Bachelor’s or Associate degree in Social Work, Psychology, Human Services, Criminal Justice, or a related behavioral science field preferred.

Alternative Experience Track: High School Diploma/GED combined with a minimum of four (4) years of highly successful, documented experience working directly with high-acuity youth in intensive environments.

Domain Expertise: Proven familiarity with adolescent trauma, crisis de-escalation models, foster care ecosystems, juvenile justice, or residential therapeutic milieus.

Core Competencies: Exceptional structural organization, high emotional intelligence under pressure, clear command of crisis response, and the ability to confidently navigate complex public state systems (DCYF).

What We Offer (Benefits & Culture)

Financial Stability: Competitive hourly base range of $26.63 – $29.00/hr with added financial incentives for weekend blocks or on-call responsiveness.

Future Planning: 401(k) retirement structure featuring competitive employer matching funds.

Comprehensive Health & Security: Employer-paid life insurance coverage along with Washington State Sick Leave and robust Paid Time Off (PTO) allowances.

Professional Evolution: Fully paid continuous training, credentialing support, and professional development paths in behavioral health leadership.

The Collective: A deeply supportive, mission-focused, and clinically grounded peer culture rooted in our core pillars of Respect, Integrity, Dignity, and Accountability.