Case Manager

Case Manager, Permanent Supportive Housing Program (PSHP)

Lead the assessment, planning, service coordination and supportive services, and referral activities for all PSH clients on their caseload. During this process, clients' strengths shall be recognized, and clients' needs shall be identified and addressed. Coordinate access to both formal, (i.e.; access to food, youth services that require entrance criteria) and informal resources (i.e.; community or peer support groups that do not require entrance criteria) to support clients in maximizing their quality of life and housing stability.

Assess each client addressing the barriers to self-sufficiency and employment, including personal and financial issues, emotional and physical issues, career decision making and planning issues. Develop and update case management plans, biopsychosocial assessments in collaboration with the clients and within the required time frame. Make referrals, when necessary, to mainstream agencies based on the identified needs of clients for services such as emergency assistance; health and mental health; substance abuse recovery; parenting/life skills training; career/job readiness training; financial literacy counseling; employment placement; and tenant and landlord education. Monitor the progress of clients on assigned case load and maintain weekly contact with customers via case management sessions, telephone contact, home visits, etc. Complete case progress notes and update client files accordingly. Ensure that all progress notes of engagement activities, client contacts, and clinical notations are recorded in client electronic records in the Housing the Homeless QuickBase application administered by DHS within 48 hours of service delivery. Liaise with property management companies for PSHP clients to ensure living arrangements are suitable, maintenance repairs are timely, and that clients' needs and concerns are addressed. Maintain case files documenting all supportive services, rental payments, and referrals identified and services delivered on behalf of the client. Assist clients with housing placement and relocation. Complete all housing applications with clients ensuring that the packet is comprehensive with all required documents. Prepare various reports as required, perform research for the program, and maintain relevant files. Monitor case notes documentation to track client progress and outcomes. Monitor clients' compliance with their housing lease and PSH program rules on a monthly basis. Attend all required trainings and meetings including internal and external meetings with partners and funders. Become familiar with the agency mission and strategic plan goals and strategies. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.

Other duties as assigned.

Core competencies include:

• Client-Centered Case Management Ability to assess client needs, develop individualized service plans, and coordinate services that support housing stability, health, and self-sufficiency.
• Housing Stability & Crisis Intervention Skills in preventing eviction, addressing housing crises, mediating landlord–tenant issues, and helping clients maintain permanent housing.
• Resource Coordination & Community Partnerships Knowledge of community resources and the ability to connect clients with benefits, healthcare, employment services, mental health treatment, and other supportive services.
• Trauma-Informed & Culturally Competent Care Ability to work effectively with individuals experiencing homelessness, mental health conditions, or substance use disorders using trauma-informed and culturally responsive approaches.

Documentation, Compliance & Data Management Proficiency in maintaining accurate case notes, service documentation, and reporting in systems such as HMIS while ensuring compliance with program and funding requirements

Minimum qualifications include:

• Bachelor's degree in social work, psychology, sociology, counseling, or related social service/science or healthcare related disciplines and two (2 years) of experience providing case management services. Certification and/or licensure in a relevant discipline (e.g., certified addictions counselor) may substitute for educational requirements. Master's degree Preferred.
• Knowledge of District of Columbia social service providers and community resources. At least 3 years of experience working with clients with mental health and substance abuse issues. Ability to communicate effectively orally and in writing. Excellent working knowledge of MS Office (Word, Excel, Outlook and Power Point) and ability to use/learn electronic time-keeping program.
• Demonstrated ability to work in a service environment for difficult to manage clients. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds. Able to work some evenings and weekends. Must have reliable transportation to travel to various sites where work is performed.

Desired qualifications include:

• Ability to create positive, long-term working relationships by demonstrating a commitment to teamwork and customer service by consistently exhibiting tact, dependability, diplomacy, and flexibility. Bilingual preferred.

Other requirements include:

• In the event that an offer is extended, the candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, and pre-employment drug screening as applicable for the position.
• This position is covered under the collective bargaining agreement.

To apply for this position, please submit your cover letter and resume online. UPO is an Equal Opportunity Employer.