Retail Assistant Branch Manager

Job Description - Retail Assistant Branch Manager (073049) Your Future Starts Here! Retail Assistant Branch Manager - 073049 Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. By joining Woodforest you will become a part of one of the largest employee‑owned banks in the country. The Retail Assistant Branch Manager is responsible for aligning direction with the Retail Branch Manager in driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and in‑store partner relationships, while delivering the Woodforest Experience to every customer, every day, every time. Key Responsibilities Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer. Lead and inspire a culture of enthusiasm around Retail objectives and initiatives. Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships. Proactively grow business deposits and loans through inside and outside business calling. Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners. Embrace and lead a technology driven customer experience. Partner with a Community Development Relationship Manager to execute a community engagement strategy as an engaged and intrinsic community partner. Inspire and coach team members to reach their full potential and act as a positive role model. Demonstrate flexibility to perform any other duties as assigned. Exhibit operational excellence through diligent adherence to policies and procedures. Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines. Practice branch security procedures and protect customer confidentiality and privacy. Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits, and control checks; maintaining and servicing automated teller machines; and cleaning work areas. Address customer questions and concerns by telephone and in person or refer to appropriate internal resources with ownership until final resolution. Seek business outside the branch proactively. Be an inspired, goal‑oriented, disciplined team leader with strong interpersonal skills and sales aptitude, comfortable with outside sales. Be open to direct coaching and feedback. Be willing to work flexible or extended hours to meet business needs; demonstrate reliability. Maintain a passion for taking care of people by exhibiting effective problem‑solving abilities, maintaining composure, and conveying a positive attitude while interacting with customers and internal team members. Quickly learn products, services, policies, procedures, and regulatory guidelines to engage in sales and service processes. Exhibit excellent organizational skills with the ability to prioritize workload and multi‑task in a fast‑paced environment while maintaining accuracy and attention to detail. Understand instructions, forms, applications, and be familiar with financial statements and credit reports. Qualifications Minimum Qualifications & Experience 3 years of relevant and transferrable sales and/or customer service experience, or an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience; or a Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience. Demonstrable leadership ability and experience. Prior supervisory experience is helpful. Previous in‑store banking experience is preferred, but not required. Positive and engaging attitude. Formal Education & Certification High School Diploma or equivalent required. Work Status Full‑Time. Supervisory Responsibility Mentor or lead a team of more junior staff but generally does not have formal management responsibility for personnel decisions. Travel Up to 25% of the time or more outside of branch or as needed by customers. Working Conditions Standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Benefits 401(k) company match: Woodforest adds 50¢ for each $1 you save, up to 6% of eligible pay. Opportunities for long‑term growth and professional development. Competitive base pay with regular compensation reviews. Paid time away for Branch Banking employees (PTO); corporate employees offered paid vacation and sick time. Medical coverage: 12 comprehensive plans available at an affordable cost. Short and long‑term disability, life, and AD&D insurance 100% paid for by Woodforest, plus other benefits available. Well‑being program (Employee Assistance Program). Resource champions to connect you to banking, wealth planning, ESOP, health & wellness, community involvement, and financial literacy services. Woodforest National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws. This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment. Woodforest National Bank services customers across Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia and West Virginia. #J-18808-Ljbffr Woodforest National Bank