Client Service Specialist - Impact Financial Group

Job Description

Job Description

Step into an instrumental role. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily client service and business operations. 

We are a dynamic team of professionals dedicated to "Clients First" by engaging, informing, and empowering clients so they can confidently navigate life's journey. 

The Client Service Specialist supports Financial Advisor(s), the Client Relationship Manager(s), and other team members in delivering exceptional client experience while helping clients work toward their financial goals.
This position provides client service and administrative support across the practice, ensuring efficient execution of service requests, account administration, onboarding activities, and operational processes.
The Client Service Specialist serves as a key point of contact for clients and works collaboratively with the Client Relationship Manager(s) to deliver a consistent and distinctive service experience. 

Key Responsibilities

Client Service Support

·         Serve as a primary point of contact for client service requests and inquiries.

·         Deliver proactive, responsive service that strengthens client relationships and enhances the overall client experience. 

·         Conduct regular client outreach to anticipate needs and provide timely support. 

·         Partner with team members to address client needs and escalate complex issues as appropriate.

Account Administration & Maintenance

·         Prepare, process, and track account paperwork, forms, and service requests.

·         Assist with account opening, transfers, beneficiary updates, address changes, and account maintenance activities.

·         Process money movement requests and support transaction-related activities.

·         Ensure paperwork is completed accurately, submitted timely, and tracked through completion.

·         Maintain accurate client records and documentation in accordance with firm and regulatory requirements.

Client Onboarding & Workflow Management

·         Support the new client onboarding process and ensure a smooth transition to our practice.

·         Manage and track service requests, workflows, and follow-up activities through CRM and Ameriprise systems.

·         Coordinate documentation, signatures, and account setup requirements.

·         Monitor outstanding items and proactively communicate status updates to clients and team members.

·         Assist in identifying opportunities to improve client service processes and workflow efficiency.

Client Relationship Manager Support

·         Provide direct support to the Client Relationship Manager in servicing clients and managing ongoing relationships.

·         Assist with preparation for client meetings, reviews, and planning discussions.

·         Prepare meeting materials, reports, and supporting documentation.

·         Summarize client meetings, maintain follow-up notes, and coordinate action items.

·         Partner with the Client Relationship Manager to ensure client requests and service commitments are completed accurately and on time. 

Team & Advisor Support

·         Support advisors and team members with client service, operational, and administrative activities.

·         Coordinate scheduling, meeting preparation, and client communications.

·         Assist clients and visitors in a professional and welcoming manner.

·         Provide branch operational, administrative, and reception support as needed.

·         Assist with special projects and firm initiatives as assigned. 

Compliance & Operational Excellence

·         Adhere to Ameriprise Financial policies, procedures, and compliance requirements.

·         Maintain complete and accurate documentation for all client service activities.

·         Protect client confidentiality and safeguard sensitive information.

·         Participate in operational reviews and quality control processes to ensure service excellence.

·         Support audit, compliance, and risk management activities as required.

Tools & Systems

·         Ameriprise Client Management and Service Systems

·         CRM and Workflow Management Tools

·         Financial Planning and Client Data Systems

·         Microsoft Office Suite

·         Portfolio and Performance Reporting Tools

·         Electronic Document Management Systems

Key Traits

·         Desire and mindset to uphold the mission and values of Impact Financial Group.

·         High level of professionalism and interpersonal skills with a client-first mindset.

·         Strong commitment to delivering exceptional client service and building trusted relationships.

·         Ability to communicate effectively with clients and team members at all levels of the organization.

·         Strong organizational skills, attention to detail, and follow-through.

·         Initiative, adaptability, and willingness to support a variety of team functions.

·         Adherence to rules and regulations as stated and required by the advisor and Ameriprise Financial. 

 
Qualifications

·         Bachelor's Degree preferred.

·         3+ years of client service, financial services, banking, wealth management, or related experience preferred.

·         Experience supporting advisors, relationship managers, or client-facing professionals preferred.

·         Working knowledge of investment accounts, account servicing, and financial services operations preferred.

·         Strong technology skills, including CRM systems and Microsoft Office applications.

·         Series 7, Series 66, and insurance licensing preferred or willingness to obtain based on business needs.

·         Commitment to ongoing professional development and industry education. 

 

Compensation and Benefits

Expected Base Pay Range: Based on years of service experience, qualifications, and licensing.

Additional Compensation

·         Quarterly Bonus Plan

·         Health Benefit Plans (Medical, Vision, Dental)

·         Paid Time Off

·         Parental Leave

·         401(k) Match

·         Tuition Reimbursement

·         Career Development Opportunities

About Ameriprise Financial

Ameriprise Financial is a diversified financial services leader focused on helping clients achieve their financial goals through personalized advice, asset management, and insurance solutions. We foster meaningful careers, invest in the future, and make a difference for clients, institutions, and communities around the world.