Strategic Client Partner

Job Description

Job Description

The Staff Pad is proud to partner with a leading cloud consulting company in Dallas, TX, and we are seeking an experienced Client Partner to serve as a key liaison between clients and the company’s consulting, delivery, and leadership teams

The Client Partner owns the overall relationship, client experience, and success of an assigned portfolio of clients

Reporting to the Client Partner Lead, the Client Partner develops a strong understanding of each client’s business priorities, Dayforce environment, services, challenges, and goals, ensuring the partnership delivers ongoing value as their needs evolve

Schedule: Full-Time

What You’ll Do

Key Responsibilities

Client Relationship & Experience

• Serve as the primary liaison and relationship owner for an assigned portfolio of clients
  
• Build trusted relationships with key stakeholders and executive sponsors
  
• Understand client objectives, priorities, challenges, expectations, and Dayforce environment
  
• Lead regular client meetings, account reviews, and relationship-focused discussions
  
• Act as the client advocate internally, ensuring needs, concerns, commitments, and expectations are clearly communicated and addressed
  
• Gather Voice of the Customer feedback and to identify changes in client sentiment
  
• Maintain proactive, transparent communication during client concerns, delays, or challenges
  

Portfolio & Client Health

• Maintain visibility into client health, risks, priorities, opportunities, and key contract milestones across the portfolio
  
• Monitor contracted hours, utilization, remaining hours, and ticket trends to identify concerns and opportunities
  
• Proactively address blockers, concerns, identify emerging client risks and escalate appropriately
  
• Use dashboards, reports, and client data to proactively manage the portfolio
  

Strategic Client Engagement

• Drive value-focused client conversations beyond tickets to outcomes, priorities, risks, and future needs
  
• Lead meaningful account discussions around services, priorities, progress, and opportunities
  
• Identify opportunities to improve adoption, optimize processes, address recurring challenges, or better leverage Dayforce
  
• Understand upcoming client initiatives and organizational changes that may impact their Dayforce environment or company support needs
  
• Coordinate with subject matter experts when deeper technical or functional expertise is needed
  
• Ensure clients experience the company as a coordinated partner across services and teams
  

Growth & Opportunity Identification

• Build knowledge of the Dayforce platform and key functional areas to recognize unmet client needs
  
• Identify business challenges, planned initiatives, and capability gaps that may present growth opportunities
  
• Partner with company and Dayforce resources on opportunities aligned with client needs and business value
  

Internal Collaboration & Escalation

• Partner closely with Domain Directors, consultants, the Data Coordinator, service leaders, and leadership to understand client priorities and context
  
• Maintain visibility into service delivery without managing day-to-day consultant work
  
• Engage the appropriate Domain Director or service owner when delivery concerns, client commitments, or service issues require attention
  
• Clearly communicate client needs, business impact, and relationship risks through established prioritization processes
  
• Escalate critical or time-sensitive client concerns while maintaining ownership of client communication and confidence
  
• Participate in portfolio and account reviews, contributing relevant client insights to planning and prioritization discussions
  
• Remain professional, calm, and solution-focused during escalations and difficult client conversations
  
• Ensure clients receive timely communication on significant concerns, commitments, and next steps
  

Customer Knowledge & Governance

• Maintain accurate and up-to-date client information in designated systems and shared repositories
  
• Document client priorities, risks, preferences, commitments, initiatives, and relevant relationship history
  
• Maintain sufficient documentation to support continuity during absences or account transitions
  
• Ensure relevant client context is accessible to internal teams supporting the account
  
• Follow established processes for onboarding, transitions, renewals, account reviews, sponsor engagement, and documentation
  

What We Are Looking For

Qualifications & Experience

• Experience in client relationship management, account management, customer success, consulting, or a related client-facing role
  
• Experience collaborating across functional teams and influencing outcomes without direct authority
  
• Experience with Dayforce, HR technology, SaaS, or professional services highly preferred
  

Additional Skills and Attributes

• Proven ability to build trusted relationships with operational and senior stakeholders
  
• Strong client-service orientation with excellent ownership, accountability, and follow-through
  
• Excellent communication, facilitation, presentation, and relationship management skills
  
• Strong business judgment with the ability to manage competing priorities and multiple client relationships
  
• Ability to identify trends, risks, opportunities, and client needs from operational information
  
• Ability to develop working knowledge of Dayforce modules and connect client needs with appropriate internal resources
  

What You Can Expect

Compensation, Benefits and Perks

• Competitive Compensation based on experience
  
• 100% employee-paid benefits + First $450 of spouse/child coverage paid
  
• Flexible Spending Accounts and Health Savings Account
  
• Medical, Dental, Vision, Life and AD&D insurance
  
• Employee Assistance Program
  
• 401(k) retirement plan (no match)
  
• $100/month downtown parking benefit
  
• Complimentary Trophy Fitness membership (gym located inside office building)
  
• 160 hours of PTO + 10 paid holidays
  

This is an opportunity for a client-focused professional to play a meaningful role in strengthening long-term partnerships, connecting clients with the right expertise, and helping them realize greater value from their Dayforce investment. If you are proactive, organized, and motivated by building strong client relationships and driving meaningful outcomes, we invite you to apply today !