Interventional Psychiatry Technician

Job Description

Job Description

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.

Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.

As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.

Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.

The  Interventional Psychiatry (IP) Technician position provides clinical administrative and patient support in Headlight’s outpatient esketamine program. We are looking for someone to serve as a key partner in the patient care journey within Headlights' Interventional Psychiatry program, providing compassionate clinical, administrative, and patient-centered support throughout the treatment experience. This role acts as a consistent point of contact for patients, helping guide them through ongoing treatment by coordinating care, facilitating communication, and ensuring a welcoming and supportive environment. 

The IP Technician collaborates closely with patients, providers, and interdisciplinary team members to promote a seamless treatment experience, address patient needs, and support adherence to treatment plans. Through proactive engagement, education, scheduling coordination, and clinical administrative support, this position plays an integral role in enhancing patient outcomes and fostering trust during each stage of the esketamine treatment journey. This role is based on-site at Headlight's outpatient clinic in our San Diego office that is currently at 5060 Shoreham Pl, Suite 230 & 330, San Diego, CA 92122, but the office will be moving to 8340 Clairemont Mesa Blvd, Suite 200B, San Diego, CA 92111 later this year. 

Our Pillars

• Make things easier.
• Forge genuine connections.
• Elevate the standard.

Roles and Responsibilities

• Prepare treatment rooms and equipment for esketamine and TMS appointments, confirm that required supplies are available, and help ensure each session begins on time. 

• Welcome patients, review treatment-day expectations, and provide clear, compassionate education throughout the course of care. 

• Support patients during treatment by following established clinical protocols, monitoring their status, and promptly communicating concerns or changes to the appropriate provider. 

• Document treatment activities, patient observations, communications, and follow-up needs accurately and promptly in the electronic health record. 

• Serve as a consistent point of contact for patients by answering non-clinical questions, reinforcing provider instructions, addressing barriers to attendance, and escalating clinical questions appropriately. 

• Coordinate appointments, reminders, transportation-related requirements, and other treatment logistics to support continuity of care and adherence to the treatment plan. 

• Collaborate with prescribing providers, pharmacies, and interdisciplinary care teams to communicate scheduling updates, medication needs, patient concerns, and treatment progress. 

• Order prescribed medications, monitor shipment status, receive deliveries, maintain inventory records, and follow all storage, handling, and reconciliation procedures. 

• Maintain accurate REMS documentation, DEA-related records, medication logs, and inventory controls, and assist with audits and other compliance activities. 

• Help maintain a clean, organized, safe, and welcoming treatment environment that supports patient comfort, privacy, and confidentiality. 

• Support daily clinic operations, including phone coverage, patient communications, supply management, and coordination with front-office and clinical team members. 

• Identify opportunities to improve workflows and the patient experience, participate in team initiatives, and perform other duties as assigned. 

Qualifications

• High school diploma or equivalent required. 

• Professionalism, integrity, and discretion with confidential information. 

• Excellent verbal and written communication skills. 

• Excellent organizational skills and attention to detail. 

• Excellent time management skills with a proven ability to meet deadlines. 

• Two or more years of healthcare, behavioral health, mental health, or patient-care experience. 

• Current BLS, First Aid, CPR, and AED certification, or ability to obtain within 90 days of hire. 

• Medical Assistant, CNA, Medication Technician, or comparable healthcare training or certification preferred. 

• Experience with psychiatric or behavioral health, outpatient infusion, ketamine/esketamine, specialty medications, EHR systems, or REMS programs preferred. 

• Associate degree or higher in healthcare administration, psychology, behavioral health, nursing, or related field preferred. 

Benefits

• Competitive hourly pay and benefits package. 
• Opportunity to work in a cutting-edge healthcare technology environment.
• Professional development opportunities and training.
• Collaborative and supportive work culture.
• Impactful role contributing to the enhancement of patient care and healthcare processes. 

If you need any accommodations for your interview please email View email address on us.fitly.work prior to scheduling.

Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.

By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.

Job Postings on Indeed and other job boards may post with total compensation (base + bonus). For the exact base salary range please check our website or our job-site

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.