Front Desk Agent

Front Desk Agent - Limelight Mammoth - Winter

The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position reports to the Assistant Front Office Manager.

Applications for this position will be accepted until September 27, 2026.

Welcome guests upon their arrival and assign rooms

Provide summary of the hotel and the amenities offered to guests

Coordinate with other departments daily needs or special requirements for all hotel guests

Recommend restaurants and activities for guest's ability/skill level and interest

Responsible for maintaining cash bank and for daily settling of cash bank

Accept reservations, changes, and cancellations.

Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs

Comply with all policies of the hotels and Aspen One

Assist in emergency and security procedures as directed by management

Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand

Other duties as assigned

High School Diploma or high school equivalent preferred

1 year of customer or guest experience preferred

Previous front desk experience preferred

Basis knowledge of local mountain, town activities and events in the area

Basic industry terminology

Knowledge of company policies and procedures

Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly

Active listening and interpersonal skills to personalize the guest experience

Ability to act professional in a fast-paced environment

Strong attention to detail

Ability to work independently with minimal supervision

Ability to work effectively in team settings, contributing positively to group dynamics

Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required

Regularly work indoors with no adverse conditions

Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs.

Paid Time Off Programs

Paid Leave Programs

Employee Ski Pass

Other company perks

This position is classified as a seasonal part-time position eligible for the following benefits: Enrollment dates differ across the various programs.

Paid Time Off Programs

Other company perks

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world.