Client Operations Manager

Client Operations Manager I

Crafty is seeking a Client Operations Manager I to deliver best-in-class experiences to clients in the Bay Area Market. This individual will be the primary point of contact for a defined list of clients, engaging directly with them to ensure their food and beverage program is running the way they expect. Success in this role will be measured on operational quality, client happiness, client retention, and client growth.

This role is a salaried role within Crafty. This role supports multiple clients within San Francisco/the Bay and is hybrid out of our San Francisco office.

Required Qualifications:

• Client Obsessed
• Effective Communicator
• Operationally Sound
• Reliable
• Resilient
• Collaborative
• Autonomy
• Business Oriented

Ideal Experience:

• Proven Scale
• People First
• Hospitality DNA
• The "Builder" Mentality

Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Role Goals:

• Maintain Client Retention
• Drive Budget Utilization
• Deliver an Exceptional Onsite Experience
• Leverage AI to Drive Operational Efficiency

What we offer:

Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart people who work incredibly hard and have fun along the way. We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is up to $110k OTE (Base + Variable Comp) in the California market. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.