Document Services Associate II

Document Services Associate II

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

The Document Services Associate II facilitates effective and efficient document servicing operations by supporting multiple workflows, processing outbound mail and opening, sorting, scanning and distributing received insurance-related mail.

Key Responsibilities

• Manages time-sensitive, complex or critical documents
• Enables achievement of service level agreements by processing inbound and outbound mail quickly
• Develops and enhances document servicing skills and knowledge by participating in cross-training
• Manages outgoing documentation by processing high-volume of metered mail, preparing overnight packages, ensuring application of correct postage and updating records
• Contributes to success of document servicing operations by assisting with quality checks, resolving minor processing issues and providing advice and guidance to peers
• Facilitates preparation of incoming insurance-related mail by opening envelopes with industrial equipment, manually removing envelope contents and sorting documentation for scanning
• Processes high volume of received documentation by reviewing and sorting individual documents, adding separator sheets and utilizing scanning equipment to capture mailed documentation within internal systems

Education

• High School Diploma or GED (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Skills

Detail-Oriented, Document Processing, Mail Delivery, Mailroom, Scanning

Compensation offered for this role is 17.98 - 21.30 per hour and is based on experience and qualifications.

Joining our team isn't just a job it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.