Senior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Remy atView phone number on us.fitly.work or Hema at View phone number on us.fitly.work

Title: Senior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote

Location: Chicago, IL (Remote)

Duration: 5 Months



Schedule: Part-Time. About 20 hours per week will extend up to 30 Hours depends business needs.

Looking for a candidate with Customer Experience.

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered

We are seeking an experienced Senior Manager, Omnichannel Marketing & Customer Experience to lead strategic marketing initiatives that enhance customer engagement and support business growth. This role will collaborate with cross-functional teams to develop and execute integrated marketing programs, drive customer experience initiatives, and deliver impactful communications to leadership stakeholders.

• Lead and execute omnichannel marketing strategies and customer experience initiatives.
• Partner with cross-functional teams including marketing, communications, operations, technology, and external partners.
• Drive marketing programs from planning through execution while ensuring alignment with business objectives.
• Monitor campaign performance, analyze key metrics, and provide actionable recommendations.
• Develop executive presentations, strategic updates, and stakeholder communications.
• Manage multiple projects, timelines, and priorities in a fast-paced environment.
• Support customer experience programs and process improvement initiatives.

• 10+ years of experience in marketing, customer experience, brand management, or commercial operations.
• Strong background in omnichannel marketing strategy and campaign execution.
• Experience leading cross-functional initiatives and influencing stakeholders at all organizational levels.
• Excellent project management and organizational skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Exceptional verbal and written communication skills.
• Bachelor's degree in Marketing, Communications, Business, or a related field.

• Experience working in large, matrixed organizations.
• Knowledge of customer experience (CX) frameworks and marketing technologies.
• Experience with project management platforms and marketing workflow tools.
• Track record of driving successful marketing programs and business outcomes.

If you are a strategic marketing professional passionate about creating impactful customer experiences and driving business growth, we encourage you to apply.

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.